Jessica Beauduy
Ajax,ON
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional that is also able to with little or no supervision and also able to meet monthly quotas and/ or deadline.
Overview
12
12
years of professional experience
Work History
Collections Specialist
Transworld Systems Inc.
08.2017 - 07.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Analyzed customer financial records to determine appropriate payment plan.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Collections Specialist
Financial Debt Recovery
09.2016 - 06.2017
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Achieved performance goals on consistent basis.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Collections Specialist
Gatestone & Co
12.2011 - 08.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- skip tracing
Education
Bachelor of Accounting - Medical Administrative Assistant
Seneca College of Applied Arts And Technology
North York, ON09.2010
Skills
- Payment Acceptance
- Team Oriented
- Credit and Collections
- Records Management
- Compliance Practices
Timeline
Collections Specialist
Transworld Systems Inc.
08.2017 - 07.2023
Collections Specialist
Financial Debt Recovery
09.2016 - 06.2017
Collections Specialist
Gatestone & Co
12.2011 - 08.2016
Bachelor of Accounting - Medical Administrative Assistant
Seneca College of Applied Arts And Technology