Jessica Barron
Fontana
Summary
Dynamic Parts Manager specializing in inventory management and customer service excellence. Demonstrates a strong ability to lead teams, streamline processes, and drive inventory accuracy, contributing to increased operational efficiency and customer loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parts Manager
Crown Lexus
Ontario
08.2023 - Current
- Coordinated with suppliers to secure timely delivery of automotive parts, enhancing service reliability.
- Implemented new inventory management software, improving process efficiency and accuracy.
- Managed inventory levels for parts and accessories in a busy dealership.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted regular audits to ensure accuracy of inventory records.
- Trained staff on proper handling and storage of parts and equipment.
- Developed and maintained strong relationships with vendors and customers, fostering trust and collaboration.
- Resolved customer inquiries related to part availability or quality issues.
Parts Manager
Crown Toyota
Ontario
03.2022 - 08.2023
- Set individual parts inventory levels to optimize stock balance and improve inventory turnover.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Oversaw receiving and stockroom operations to identify inventory opportunities and mitigate shrinkage.
- Managed employee schedules and daily assignments.
- Engaged with customers to gather feedback and enhance operational processes.
- Received, examined and reshelved returned parts.
Parts Manager
Chevrolet of Puente Hills
CA
03.2018 - 03.2021
- Assisted walk-in customers in selecting required parts, suggested companion products, promoted specials, and showcased the full product line.
- Determined availability of out-of-stock parts, prepared requisitions, and submitted emergency orders to meet customer needs.
- Pulled purchased parts from inventory or located alternatives when requested parts were not in stock.
- Maintained detailed records of special order parts to ensure accurate inventory management.
- Answers phone calls, providing price quotes and other information to customers.
- Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick-up.
Parts Manager
Covina Chevrolet
Covina
03.2018 - 03.2021
- Managed inventory levels for automotive parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts.
- Tracked special order parts accurately to support effective inventory management.
- Trained staff on proper handling of automotive components.
- Pulled purchased parts from inventory.
Parts Sales Manager
AutoZone
Pomona
05.2016 - 04.2018
- Assisted walk-in customers with selecting required parts, suggested companion items, promoted specials, and provided comprehensive product line information.
- Determined availability of out-of-stock parts, prepared requisitions, and submitted emergency orders to minimize customer wait times.
- Maintained accurate records of special order parts to ensure effective inventory management.
- Answers phone calls, providing price quotes and other information to customers.
- Follow ordering procedures for phone orders.
- Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick-up.
- Supported Store Manager in exceeding customer expectations and driving profitable sales through effective service.
Retail Sales Associate
OREILLY'S
Los Angeles
04.2012 - 04.2016
- Assisting the Store Manager in the supervision and scheduling of store personnel.
- Greeted customers on sales floor and guided them to products for improved shopping experience.
- Assisting customers in finding parts and products using the electronic or paper catalogs.
- Resolved customer concerns to enhance satisfaction and loyalty.
- Motivated staff to deliver exceptional customer service, fostering a positive store atmosphere.
- Operating cash registers and following established cash handling duties; including but not limited to deposits, petty cash, and Lane Accountability.
- Checkout customers and deter shoplifters.
- Processing returns and managing inventory.
- Delegating and completing store merchandising tasks; including but not limited to stocking the store.
- Assigning, coaching, directing and ensuring completion of work assigned to AutoZoners on shift.
- Training and developing personnel.
- Communicate AutoZoner issues and concerns to Store Manager immediately and confidentially.
- Provide feedback to Store Manager regarding AutoZoner's performance on shift.
- Implement strategies to prevent theft and loss within the store.
- Maintain sales productivity, store appearance.
- Effectively lead the store operation in the Store Manager's and/or Assistant Store Manager's absence.
- Managed sales, profitability, appearance, and overall operations of the store.
- Provide retail and professional installer customers with a high level of customer service; Support management in the accomplishment of assigned tasks including maintaining inventory control and store appearance.
Education
na - business
Citrus College
Glendora, CA02-2011
High school - Baldwin Park, CA
Baldwin Park High School
Baldwin Park, CA06-2007
Skills
- Parts Management
- Parts Procurement
- Inventory management
- Stock management
- Logistics coordination
- Vendor negotiation
- Order fulfillment
- Returns processing
- Inventory auditing
- Sales Forecasting
- Stock control
- Customer service
- Staff training
- Problem solving
- Time management
- Parts documentation
Accomplishments
- Parts Gross Record October 2023
- Parts Gross Record May 2024
- Parts Gross Record November 2024
- Parts Gross Record October 2024
- Parts Gross Record August 2025
- Parts Gross Record January 2026
- Parts Gross Record March 2026
- Lexus Crown Jewel Winner 2025
- Lexus Horse Power Winner 2025
- Lexus Spending Spree Winner 2025
- J.D. Power Dealer of Excellence 2025
- Lexus Winter WindFall Winner 2026
- Lexus Spending Spree Winner 2026
Certification
- Variable Operation Academy 2026
Timeline
Parts Manager
Crown Lexus
08.2023 - Current
Parts Manager
Crown Toyota
03.2022 - 08.2023
Parts Manager
Chevrolet of Puente Hills
03.2018 - 03.2021
Parts Manager
Covina Chevrolet
03.2018 - 03.2021
Parts Sales Manager
AutoZone
05.2016 - 04.2018
Retail Sales Associate
OREILLY'S
04.2012 - 04.2016
na - business
Citrus College
High school - Baldwin Park, CA
Baldwin Park High School