JESSICA BARNES
Mississauga,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Guest Services / Administration
Cadillac Fairview
2022.01 - Current
- Acted as professional liaison between tenants and personnel in management office
- Maintained customer and tenant satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns
- Exceeded performance expectations consistently, earning recognition as a top performer within the team.
- Facilitated outreach activities to build community awareness
- Contributed to initiatives and held positions on the organizing boards, participated in company-sponsored events and activities throughout the year
- Provided training to new hires, contributing to their successful integration into the team
- Streamlined office operations by implementing efficient administrative systems and procedures
Administrative Assistant
MB Consulting
2017.05 - 2021.11
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments communicated with clients and updating executive when necessary
- Conducted research on industry trends, providing valuable insights to support strategic decision making
Education
Diploma - Business Administration
Wilfrid Laurier University
Waterloo, ON01.2026
Skills
- Task Prioritization
- Relationship Building
- Cross-functional collaboration
- Verbal and Written Communication
- Critical Thinking
- Conflict Resolution
- Customer Relationship Management
- Customer service excellence
- Office Administration
- Continuous Improvement
Community Volunteer
- LAMP Community Health Centre, Fill-a Backpack, Sept 2022 & 2023
- Women's Habitat, Be a Santa, December 2022 & 2023
Timeline
Guest Services / Administration
Cadillac Fairview
2022.01 - Current
Administrative Assistant
MB Consulting
2017.05 - 2021.11
Diploma - Business Administration
Wilfrid Laurier University
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