Jessica Ballard

• Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
• Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
• Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
• Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
• Scheduled appointments for patients.
• Streamlined front desk operations for improved workflow and reduced wait times.
• Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
• Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
• Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.

• Expertly managed planning, scheduling and coordination of outpatient procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Educated patients about surgeries and provided treatment plan documentation.
• Reviewed medical histories and current information to provide accurate information to surgeons.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.

Took some time off to be a stay at home mom.

• Answered phone calls and messages for 50 physicians, scheduling appointments and handling patient inquiries.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
• Established and maintained client rapport by utilizing quality customer service.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled complaints and questions, and re-directed calls to other team members.
• Operated multi-line telephone system to independently handle over 150 calls each day.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Accurately completed insurance and Medicaid billing for patient visits.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Insurance Verification

• Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
• Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
• Researched tax issues and stayed current on all federal and state tax laws.
• Analyzed tax issues and made recommendations for remediation to management.
• Assisted ERS managers in planning and execution of short-term and longer term goals and objectives.
• Prepared all federal and state income tax paperwork for extensions and returns.

• Scheduling CNA's for in home care clients up to 24 hour care.
• Hiring new CNA's, conducting orientation, and terminating employees as needed.
• Maintained client and Employee charts as needed.
• Marketing to Nursing homes and hospitals to gain new Clients.
• Conducted client assessments to ensure patients qualified for in home care.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Operated multi-line telephone system to answer patient and employee inquires.
• Completed administrative patient intakes with case histories, insurance information, and insurance verification.
• Handled complaints and questions from clients and employees to ensure maximum customer service.
• Conducted in-services for CNA's continuing care credits.