Jessica Baldor
Barrie,ON
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong relationship-building and problem-solving abilities. Known for excellent customer relations and welcoming attitude.
Overview
23
23
years of professional experience
Work History
Educational Assistant
Simcoe County District School Board
02.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Maintained safety and security by overseeing students in recess environments.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Cashier and Salesperson / Part-Time
Roots Clothing
12.2022 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Located merchandise across various stores to address customer needs.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Associate/Part-Time
Winners & HomeSense
11.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Flight Attendant
Skyservice Airlines
12.2000 - 04.2006
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
Education
Early Childhood Care And Education Diploma
Humber College
Toronto, ON08.2007
Travel And Tourism Diploma -
Humber College
Toronto, ON08.2002
Skills
- Strong communication skills
- Positive attitude
- Teamwork abilities
- Outgoing personality
- Task Prioritization
- Team Building
- Regulatory Compliance
- Emergency Response
- Customer Service
Additional Information
Safety and comfort are key parts of a great passenger experience. Clear communication with all passengers and within the cabin crew is integral to a pleasant flight. Dedicated to providing both safety and comfort. Air Canada has a proud reputation for providing the best passenger experience around the world.
OTHER WORK EXPERIENCE
2013-2022 Early Childhood Educator -Toronto Catholic Board
2015-2022 Self Employed Beauty Consultant -Mary Kay Cosmetic
2006-2013 Designated Early Childhood Educator- Pape Children’s House Daycare
2002-2004 Customer Relations -Skyservice
1999-2005 Summer program assistant- McMurrich Sprout Daycare
2000-2004 Sales Associate/Cashier- Gap/Baby Gap
Languages
English
Full Professional
Spanish
Native or Bilingual
Portuguese
Elementary
Italian
Limited Working
French
Limited Working
HOBBIES
Enjoy running, Latin dancing and travelling.
Timeline
Cashier and Salesperson / Part-Time
Roots Clothing
12.2022 - Current
Educational Assistant
Simcoe County District School Board
02.2022 - Current
Customer Service Associate/Part-Time
Winners & HomeSense
11.2021 - Current
Flight Attendant
Skyservice Airlines
12.2000 - 04.2006
Early Childhood Care And Education Diploma
Humber College
Travel And Tourism Diploma -
Humber College
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