Jessica Baez
Toronto,Ontario
Summary
- Industrial Engineer with specialization in Project Management
- 6 years of extensive experience in the utility, energy, and technology sectors
- Successful track record of leading and delivering projects focused on service improvement, cost savings, process optimization, and digital tool development.
- Proficient in applying PMI and Scrum methodologies for project success while effectively managing technical teams of up to 8 members.
Overview
6
6
years of professional experience
Work History
Project Business Analyst
EPM
Medellín, Antioquia
02.2021 - 02.2022
- Acted as a commercial representative in a multidisciplinary team for designing and planning of project: Implementation of Advanced Metering Infrastructure System for Energy Service in the largest utility and its subsidiaries (2022-2030)
- Identification of regulatory and technical requirements for ensuring compliance and operational effectiveness in the commercial process.
- Developed a comprehensive business case and roadmap for the pilot (35k households) and subsequent mass deployment of AMI (6M households), resulting in the redesign of 22 macro activities within the Colombia company group.
- Contributed to the commercial strategy by developing 14 new offerings and analyzing their impact on customer service channels such as contact center, web, offices.
- Worked as part of a cross-functional team, collaborating with engineering, operations, customer service, and IT departments to ensure seamless integration of the Advanced Metering Infrastructure project.
Key Account Engineer Manager
Hybrytec
Medellín, Antioquia
03.2020 - 02.2021
- Managed two strategic accounts, establishing strong client relationships and driving solar project development.
- Secured two framework agreements for solar system installations, including rooftop and farm installations up to 5MWp, spanning two years.
- Developed a comprehensive line of technical maintenance services, resulting in the sale of 21 services and laying the groundwork for a nationwide maintenance framework contract with strategic accounts.
- Led end-to-end commercial processes, overseeing the successful execution of approximately 10 projects.
- Implemented a digital project management tool (Airtable) to enhance communication and collaboration across the engineering, operational, and commercial teams, improving project management processes.
- Implemented a new communication strategy by introducing digital daily progress reports, replacing bi-weekly meetings, to enhance collaboration and enable proactive actions, resulting in minimized project delays and improved stakeholder engagement.
Business Technology Project Manager
KIWIBOT
Medellín, Antioquia
06.2019 - 02.2020
- Led cross-functional teams of 10 engineers in software development, logistics, and maintenance of the robot fleet.
- Designed and implemented efficient logistics, maintenance, and software processes for a last mile logistics company.
- Streamlined logistics models, resulting in a 35% reduction in order costs by improving interaction between agents, increasing robot availability, and improving software integrations.
Project Manager Team Leader
CIDET
Medellín, Antioquia
08.2018 - 05.2019
- Directed, executed, and monitored the "Data Quality for Master Operational Assets Database" project for the EPM Group, one of the biggest utilities in Colombia.
- Led a team of 8 engineers to successfully clean and refine 60% (14k) of operational assets with their respective technical specifications in the Master Operational Assets Database.
- Established service level standards (SLS), resulting in a 50% reduction in cataloging time.
- Increased the number of trained requestors by 50% to efficiently manage cataloging requests, avoiding bottlenecks in business areas and projects.
- Designed and implemented a methodology for cataloging assets for large-scale ongoing projects such as hydroelectric plants and water treatment plants.
- Updated 14k assets of technical specifications in the VAULT information system, serving as a centralized repository for the EPM Group and supporting the design and implementation of new projects.
- Developed and implemented automated tools for cataloging processes, including duplicate record elimination and bulk data uploads, reducing operational workload by 40%.
Business Analyst
EPM
Medellín, Antioquia
08.2017 - 06.2018
- Contributed to implementing ISO 9001:2015 quality management system requirements and safety/security standards in EPM Group's supply chain cycle.
- Played a key role in internal and external audits to ensure compliance with quality and security standards.
- Conducted diagnostics to identify gaps in supply chain processes and implemented corrective actions to optimize them.
- Revised supplier and contractor selection criteria guidelines to align with quality systems, leading to enhanced selection and contracting processes.
- Utilized ARIBA-SAP information system to integrate quality requirements into supplier forms, improving overall supply chain operations.
Project Analyst
UPB-EPM
Medellín, Antioquia
06.2016 - 08.2017
- Worked on the "Standardization, Homologation, and Cleansing of EPM Group's Master Assets" project to improve the new centralized supply chain. Collaborated with cross-functional teams and subsidiaries in energy, water, and sanitation.
- Contributed to implementing a centralized cataloging process using Oracle for EPM Group's eight subsidiaries.
- Contributed to creating a unique Master Operational Assets Database that streamlined procurement processes and enabled consolidated contracts. This resulted in a 20% cost savings in operational assets for EPM Group.
- Contributed to reducing master data entries by 86%, eliminating duplicates and obsolete records.
- Socialized the new process within EPM Group and monitored key performance indicators.
Education
Bootcamp - Internet Programming And Database Management
MinTic Colombia
Medellín10.2021
Postgraduate - Project Management
UNITEC
Bogotá03.2019
Bachelor of Science - Engineering
UPB
MEDELLIN02.2016
Skills
- Jira
- Airtable
- Python (Basic)
- SQL (Basic)
- Office 365
- Process Automatization
- Continues Improvement
- Lucidchart
- ClickUp
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Project Business Analyst
EPM
02.2021 - 02.2022
Key Account Engineer Manager
Hybrytec
03.2020 - 02.2021
Business Technology Project Manager
KIWIBOT
06.2019 - 02.2020
Project Manager Team Leader
CIDET
08.2018 - 05.2019
Business Analyst
EPM
08.2017 - 06.2018
Project Analyst
UPB-EPM
06.2016 - 08.2017
Bootcamp - Internet Programming And Database Management
MinTic Colombia
Postgraduate - Project Management
UNITEC
Bachelor of Science - Engineering
UPB
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