Summary

Overview

Work History

Education

Skills

Languages

Additional Information

Timeline

Jessica Awad

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address needs effectively. Punctual and reliable. Quick learner, flexible and adaptable. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

ER Admissions, Clinical & Clerical Associate

William Osler Health System

02.2016 - 04.2018

Provided exceptional patient service during phone and in-person interactions with patients and their families, addressing concerns promptly and professionally.
Assisted in patient admission, hospital transfers, transition for families with loss and death.
Assisted with patient registration, medical financing, medical transcription, patient records.
Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.

Barista, QASA Lead, Store Set-Up Coordinator

Starbucks Canada

01.2011 - 02.2015

Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.
Managed seasonal store set-ups, and displays. Trained and coached new baristas.

Customer Service Representative

Gredico Footwear Ltd

10.2006 - 08.2007

Assisted with shipping and receiving appointments.
Worked to provide efficient results with department stores such as Zellers, The Bay and Sears.
Secretarial work; including data entry.
Part-time receptionist.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Promptly responded to inquiries and requests from prospective customers.

Banquet Server and Set Designer

Capitol Banquet Hall & Catering

04.2006 - 02.2007

Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Adhered to all health and safety regulations while serving food and beverages.
Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Provided friendly, courteous service to create memorable moments for guests.
Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.

Education

Diploma - Medical Administration

Medix School of Healthcare

Brampton, ON

01.2016

Certification - Medical Transcription

PCDI Canada

Toronto

01.2009

High School Diploma -

Cardinal Leger Secondary School

Brampton, ON

06.2005

Skills

Strong Organization

Computer Literacy

Database Administration

Attention to Detail

Medical admissions processes

Time Management

Reliability

Active Listening

Adaptability and Flexibility

Teamwork and Collaboration