A multi-skilled individual from the UK looking for an opportunity in a friendly and professional environment. Efficient and reliable with years of experience in hospitality but looking to broaden horizons within a new field of work. Always love working as a team though also very capable taking initiative and working alone. Very creative as well as being proficient in CAD software. Great organizational skills, very personable, enjoying a fast-paced work life.
Hi, I’m
JESSICA ANNE SIMMS
Vancouver,BC
Summary
Overview
10
years of professional experience
Work History
Cypress Mountain
Server
2022.11 - 2023.03 (4 months)
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Papis Oyster & Seafood BarVancouver
Assistant Manager
2021.12 - 2022.08 (8 months)
Job overview
- Planning schedules for around 20 staff members and delegating assignments to meet coverage and service demands.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Deer Lodge
Server
2021.09 - 2021.12 (3 months)
Job overview
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
The Thurlestone Village Inn
Assistant Manager
2018.02 - 2020.10 (2 years & 8 months)
Job overview
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Couch Perry Wilkes
CAD Draftsman
2013.05 - 2015.12 (2 years & 7 months)
Job overview
- Used computer-aided design software to prepare blueprints and schematics.
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Organized web-based storage sites and collaboration project sites using cloud storage to share drawings with project and subcontractors.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
Education
St Johns University York UK
BA Hons from 3D Contemporary Crafts
University Overview
Skills
- Time Management
- Adaptable and Flexible
- CAD Proficient
- Fast Learner
- Problem Solver
- High-Volume Dining
- Order Supplies
- Train Employees
- Pos Operation
- Servsafe Certified
Timeline
Server
Cypress Mountain
2022.11 - 2023.03 (4 months)
Assistant Manager
Papis Oyster & Seafood BarVancouver
2021.12 - 2022.08 (8 months)
Server
Deer Lodge
2021.09 - 2021.12 (3 months)
Assistant Manager
The Thurlestone Village Inn
2018.02 - 2020.10 (2 years & 8 months)
CAD Draftsman
Couch Perry Wilkes
2013.05 - 2015.12 (2 years & 7 months)
St Johns University
BA Hons from 3D Contemporary Crafts