Jessica Angulo
Brampton
Summary
Detail-oriented Contents Technician with over 5 years experience supporting restoration and insurance claim processes. Skilled in cataloguing, inventory management, and digital documentation using Encircle and other industry tools. Adept at working with policyholders, adjusters, and restoration teams to ensure accurate reporting, safe handling of personal property, and timely claim resolution. Recognized for strong organizational skills, attention to detail, and ability to balance efficiency with empathy when assisting clients during stressful situations.
Overview
17
17
years of professional experience
Work History
Contents Technician
Rathlin Contracting
06.2021 - Current
- Assist with restoration projects by cataloguing, packing, and handling customer contents with care.
- Conduct detailed documentation using Encircle software to ensure accuracy and accountability.
- Maintain inventory of client belongings, ensuring proper labeling, storage, and safe return.
- Collaborate with team members and supervisors to meet deadlines and ensure client satisfaction.
- Uphold safety standards and company protocols during on-site restoration projects.
Senior Accountant
Importadora Taipei, C.A.
07.2008 - 05.2017
- Managed full-cycle accounting including accounts payable, receivable, payroll, and financial reporting.
- Prepared monthly, quarterly, and annual financial statements to support executive decision-making.
- Supervised a team of junior accountants, providing training and performance oversight.
- Ensured compliance with tax regulations and liaised with auditors during annual reviews.
Education
High School Diploma -
U.E. Félix Gonzales Lameda
07.1989
Skills
- Microsoft Excel (10 years) – Advanced formulas, pivot tables, data analysis
- Encircle (2 years) – Digital documentation and reporting for restoration projects
- Accounting (10 years) – Financial reporting, tax compliance, payroll, budgeting
- Leadership & Team Management (10 years) – Supervising and training staff
- Computer Skills (5 years) – Proficient in office software and digital platforms
- Mobile Devices (10 years) – Efficient use of digital tools for on-site work
- Team Training (15 years)
- Demolition (5 years)
- Health and safety regulations
- Multitasking and organization
- Attention to detail
- Problem-solving
Accomplishments
- Successfully documented and inventoried over 1,000 items per project using Encircle, ensuring accurate claim settlements for insurance adjusters.
- Consistently maintained 99% accuracy in cataloguing and labeling client belongings, reducing claim disputes and delays.
- Played a key role in restoring high-value items and returning them safely to clients, helping achieve customer satisfaction ratings above company targets.
- Collaborated with restoration teams and insurance representatives to expedite claim processing times by up to 20%.
- Trained new team members on proper handling, packing, and digital documentation procedures, improving team efficiency and consistency.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Contents Technician
Rathlin Contracting
06.2021 - Current
Senior Accountant
Importadora Taipei, C.A.
07.2008 - 05.2017
High School Diploma -
U.E. Félix Gonzales Lameda