Jessica Angelica Santana
Anaheim
Summary
Highly attentive, self-driven and focused on enabling all knowledge. Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Seeking a position as a customer service representative in a fast-growing company. Attentive intake specialist with several years' experience managing assessment tasks for new clients. Hardworking, well-organized and proficient in providing detailed information to assist clients during the intake process.
Overview
9
9
years of professional experience
Work History
Intake Specialist
A Plus
Huntington Beach
09.2020 - 04.2025
- Monitored client progress and updated case files accordingly.
- Answered questions and responded to inquiries to deliver high level of service to clients.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Restaurant Service
Panda Express
Anaheim
11.2022 - 04.2023
- Greet Customers with a smile
- Flexible when possible
- Recorded customer orders and communicated clearly to confirm each order.
- Providing detailed information on menu
- Multi-tasking various front-of-the-house duties
- Helping customers with complaints and questions and giving customers information about products and services.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Front Office Receptionist/Billing Specialist
State College Physical Therapy
Anaheim
09.2018 - 10.2021
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data
- Entering new patients in system
- Verifying eligibility and benefits online
- Billing claims with procedure codes to insurance company
- Calling on claim statuses for rejected claims
Intake Specialist
Data Venture Group
Tustin
07.2018 - 02.2020
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data
- Cancelling services, entering customer data and organizing customer interaction logs
- Handle customer complaints and provide alternatives and solutions to ensure the resolution of complaints
- Oversee customer financial accounts and process customers adjustments
Host
Black Angus Steakhouse
Buena Park
08.2018 - 06.2019
- Greeting Guest
- Presenting guest with a clean table and menu
- Greeted guests and provided friendly customer service.
- Handled cash transactions accurately and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answering product questions.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Host
Hilton Waterfront
Huntington Beach
05.2018 - 09.2018
- Greeting guest
- Seat and present clean menus in a professional and quick manner
- Inform them on our special catch of the day or month
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Processed payments from customers using a POS system.
Dental Assistant
Tustin Smiles
Tustin
07.2016 - 02.2017
- Set up examination room and dental trays in preparation for examinations and procedures
- Sterilized dental instruments
- Assisted dentist in management of dental emergencies when necessary
- Educated patients on proper oral hygiene techniques and habits.
- Explained dental services and payment plans to help patients make informed decisions.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
Education
Dental Assistant -
American Career College
CA05-2016
High School Diploma -
Santiago Highschool
Garden Grove, CA06-2013
Skills
- Conflict resolution
- Team collaboration
- CPR/AED
- Client recordkeeping
- Discharge planning
- Time management abilities
References
References upon request
Timeline
Restaurant Service
Panda Express
11.2022 - 04.2023
Intake Specialist
A Plus
09.2020 - 04.2025
Front Office Receptionist/Billing Specialist
State College Physical Therapy
09.2018 - 10.2021
Host
Black Angus Steakhouse
08.2018 - 06.2019
Intake Specialist
Data Venture Group
07.2018 - 02.2020
Host
Hilton Waterfront
05.2018 - 09.2018
Dental Assistant
Tustin Smiles
07.2016 - 02.2017
Dental Assistant -
American Career College
High School Diploma -
Santiago Highschool