Summary
Overview
Work History
Education
Skills
Certification
Customerserviceexperience - Skills
Languages
Timeline
Generic

Jessica Anderson

London

Summary

Ability to work effectively as a team and independently without supervision. Proven ability to work effectively under time restraints, meeting deadlines. Excellent customer service skills; including listening to customers and providing exceptional services. Strong interpersonal and communication skills in working with a wide range of personnel at all levels to gain valuable insight, avoid potential problems and facilitate the timely completion of projects. Excel in time management skills; ability to manage multiple assignments and maintain quality of service under fast-paced environments. Reliable Transportation and Valid G license.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber
03.2022 - Current
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Followed company guidelines and policies when interacting with passengers.
  • Adhered to all safety regulations and traffic laws while driving.

District Sales Manager

CFIB
05.2023 - 11.2023
  • Aligned database systems with district goals by automating processes and eliminating preventable errors.
  • Tracked weekly sales to develop detailed reports for senior leadership, using excel and outlook.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
  • Built new business avenues by applying direct sales and channel-based strategies.

Sales Consultant

The Brick
10.2021 - 05.2023
  • Created detailed sales presentations to communicate product features and market data.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Increased overall revenue from $800,000 sales through effective salesmanship and great negotiation skills.

Sales Associate

Griffin Jewelry Design
01.2018 - 01.2020
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Ontario Secondary School Diploma -

Cornwall Collegiate & Vocational School
Cornwall, ON
06.2013

Paralegal Program - Law

Trios College
London, ON
02.2025

Skills

  • Passenger transportation
  • Vehicle Maintenance
  • Customer Service
  • Punctuality
  • Time Management
  • Communication and Interpersonal Skills
  • Customer Relationship Management
  • Goals and performance
  • Sales expertise
  • Upselling
  • Payment Processing
  • Order Processing

Certification

  • Workplace Hazardous Materials Information System Certified
  • Occupational Health & Safety Certified
  • Smart Serve Certified

Customerserviceexperience - Skills

Customer Service skills have resulted in increased sales and referrals. One of the challenges of my job is to think of unique ideas to promote merchandise. Consult with clients to determine needs, preferences, and purpose of merchandise. Knowledgeable in cash, debit and credit card transactions. Balance cash and record at end of shift, maintain company float, make sure it balances daily. In charge of opening and closing procedures, unarming and setting alarm system. Scan merchandise for year-end inventory, accountable for counting everything in the store. Monitor and report any changes in inventory. Capable of explaining and overseeing store procedures, maintains a positive attitude at all times. Responsible for putting new stock away and setting up new displays. Enjoy working on team projects to share new ideas that produce optimal results. Highly motivated employee who takes pride in outstanding performance.

Languages

English
Native or Bilingual
French
Elementary

Timeline

District Sales Manager

CFIB
05.2023 - 11.2023

Uber Driver

Uber
03.2022 - Current

Sales Consultant

The Brick
10.2021 - 05.2023

Sales Associate

Griffin Jewelry Design
01.2018 - 01.2020

Ontario Secondary School Diploma -

Cornwall Collegiate & Vocational School

Paralegal Program - Law

Trios College
Jessica Anderson