Jessica Andersen

• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Served customers promptly by smoothly collecting and delivering high volume of orders.

• Maintained a neat and organized area free of hazards.
• Maintained efficiency in a fast-paced environment.
• Used material handling carts and pallet jacks during my shift to move product, clean up empty boxes and garbage and to organize the work area.
• Opened, shelved and merchandised product and organized displays for optimal sales.
• Inspected inventory during my shift to identify shortages and record any discrepancies.
• Realigned merchandise throughout assigned sections to give shelves and racks professional appeal.
• Priced designated items on shelves, end caps and displays.
• Labeled and shelved overstock product.
• Inputted and disposed of damaged or defective items.
• Assisted in receiving and inspecting incoming shipments, addressing any discrepancies with the suppliers.
• Assisted in the yearly inventory count.
• Responded to customer question's and product inquiries.
• Engaged in friendly conversation with customer's.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Completed all paper work, filing and phone calls for the day while keeping a clean and organized office.
• Checked that appliances and refrigerators/freezer's were in working order.
• Followed Health and Safety guidelines, WHMIS, and Food Safe procedures.
• Daily cash intake and deposit ensuring there were no discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Ensuring food and labor cost were on target.
• Purchased food and beverage from supplier's.
• Offered assistance to customers, assessing needs and providing excellent customer service to ensure customer satisfaction.
• Conducted interviews.

I worked for Chili's in Edmonton over 10 years ago. I started as a server, then a cook and then a Kitchen Manager. Below is the job description when I was a Kitchen Manager as well as the descriptions above.

• I focused on food cost by making goals and providing short term and long term plans and communicated them to team members. This was successful.
• Created employee schedules to align coverage with forecasted demands.
• Evaluated employee performance and conveyed feedback and appreciation.

• Assisted with a weekly reading program.

• Attended all group discussions and meetings to plan the build of a new playground.
• Assisted in physically building the playground.

• Assisted with two soccer program's (U8 and U6) and special events.
• Used email communication to convey information to parents.
• Supported a fun, and smooth-running program by organizing and planning practices and games.

• Supported a fun and smooth-running atmosphere by helping with special events.