JESSICA AMU (LLB, B.L, LLM).
Scarborough,ON
Summary
Top-notch Contract Administrator with solid background of successful contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Efficient and detail-oriented with excellent communication and organizational skills. Experienced in preparing legal documents, contract review and providing quality services. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Looking to obtain a position where my required skills and experience can be fully utilized.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Injury Law Clerk
Benjamin Law Firm
05.2022 - 10.2022
- Researched and stayed abreast of industry techniques to delivering effective solutions and best practices.
- Researching, drafting, editing, reviewing of correspondence/legal documents (including pleadings, affidavits of documents, trial records, affidavits of service, notice letters, etc.) in accordance with applicable law.
- Scheduling clients' appointments, court proceedings, examinations for discovery, mediation, and pre-trials.
- Assisting with opening and closing of files, undertakings, authorizations, productions, medical documentations, maintaining daily contact with clients etc.
- Reviewing documents and claims from new file and preparing written materials related to personal injury and employment litigation in Ontario.
- Requesting Motor Vehicle Accident Reports, MTO Searches, Property Searches, Corporate and other searches necessary to obtain documents required for claims.
- Ensuring claims are served in accordance with Rules of Civil Procedure deadlines and limitation period.
- Provided administrative support to lawyers by scheduling hearings, mediations, depositions, meetings etc.
- Screened and responded to inquiries from clients, opposing counsel, insurance company and courts.
- Provided timely updates regarding case progress to supervisors on a regular basis.
- Identifies and advises on resolution of a range of critical contractual terms.
- Participated in training sessions designed to enhance knowledge of current trends in law.
- Entered information into computerized calendar, filing and case management systems.
- Maintained calendars for 15 person team by updating and entering court dates and meetings
Paralegal Intern
GD Paralegal Services LLP
01.2022 - 01.2022
- Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents.
- Assisted with materials preparation for internal and external training events.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Drafting legal documents, proofreading correspondence such as pleadings, contracts etc.
- Ensures proper documents are created and signed, that all data is accurate and that documents are stored and backed up, and any retention policies are followed accordingly
- Researching regulations, laws, and legal articles to assist with preparation of reports, case files, and legal advice.
- Communicate with clients and witnesses to schedule meetings, interviews, and depositions.
- Collecting, examining, and organizing evidence for office use and court proceeding
- Providing general administrative assistance such as maintaining calendar and schedule meetings
- Collaborated with other paralegals on complex projects involving document management and analysis.
- Conducted client interviews to obtain information relevant to cases.
- Analyzed contracts and other documents to ensure compliance with applicable laws.
Sales Representative/Customer Service Coordinator
Juice Plus+ Company
06.2019 - 01.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Contacting community services, colleges, employment agencies, media, and internet sites
- Attract people by placing business advertisements on different social media platforms
- Serve Customers, recruit, train, support them to reach their goals by meeting customer needs
- Resolve customer complaints by investigating problems and developing solutions.
- Developed and maintained relationships with customers to ensure repeat business.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Managed customer accounts by providing accurate information on product availability, pricing and benefits.
- Generated new leads through cold calling, networking and referrals.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Managed over 50 customer calls per day.
Client Support Administrator
Dr. Roz's Healing Place
05.2018 - 03.2020
- Attend and provide support to shelter residents in helping them achieve success transitioning to housing.
- Greeted clients, visitors with positive, helpful attitude, and assisted them in finding their way around.
- Assisted with variety of administrative tasks such as filing of documents, office set up, copying, faxing, preparing letters, receiving, sorting, mail distribution, taking notes, event planning, meetings, travel plans etc.
- Answered, screened and forwarded phone calls in professional manner using switchboard.
- Responsible for access to building, paging staffs, announcing clients as necessary and maintained visitors' logs.
- Prepared meeting/training room for office meetings, board meetings, interviews and trainings.
- Helped in maintaining workplace security by checking badges as necessary and watching CCTV screen.
- Assisted in preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Established professional and collaborative working relationships with company associates and external parties.
- Assisted executive management team in making informed decisions by providing timely and accurate administrative support.
- Offered assistance in implementing and developing training programs.
- Resolved issues and escalated problems with knowledgeable support and quality service
Insurance Sales Representative
World Financial Group Wfg
09.2017 - 05.2018
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Connected with prospective clients to set appointments.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Attended industry conferences to stay informed of latest products and trends.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted research and identified market trends to develop better strategies for sales.
Senior Contracts Administrator
Amu & Sons Group Ltd
09.2013 - 08.2015
- Prepared contract briefs and revisions to summarize contractual requirements and budgets.
- Reviewed contracts by verifying accuracy and resolving discrepancies, administers high profile, large scale and complex contracts.
- Advises, mentors and coaches team members and other employees on topics related to incumbent's area of expertise.
- Liaises with various internal stakeholders (e.g. internal project teams, Procurement, Legal, Finance etc.) with respect to all aspects of contract administration and risks including claims and dispute resolution.
- Contributes and advice to the development/implementation of operations' contract management systems, standards and operational procedures, including recommendations to improve and adjust contract management processes, procedures, requirements, etc.,
- Created regular status reports regarding project progress and attend meetings to assess progress on projects
- Monitored incoming contracts and service agreements for correct pricing and information.
- Adhered to legal and contractual requirements for compliant contract processes.
- Reviews contract management documentation to ensure required clauses are included and recommends changes/revisions where omissions/inconsistencies occur.
- Used sharepoint and CLM to manage contractual records and documentation.
- Work with internal project teams to define scope of project work and project specifications, identifying potential project risks and mitigation strategies to ensure risk mitigation and management.
- Escalates politically sensitive issues/matters as well as those without precedent to Management.
- Prepared and issued reports on contract performance and compliance.
- Oversaw contracts for different departments using both manual and automated strategies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Reviews, validates and analyses requirements, tenders and contract documents, and determines/administers sourcing or category strategies to ensure that the overall contracting strategy and individual clauses/terms are applied appropriately and consistently to reduce risk, and to protect the interests of the company.
- Improved productivity by coaching team members on process and procedure efficiency.
- Ensured compliance with contractual terms, conditions, and regulations.
Contract Document Review Attorney
Stanbic IBTC Bank
05.2014 - 08.2014
- Drafted, reviewed and negotiated contracts and other legal documents to support client needs.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Reviews contract management documentation to ensure required clauses are included and recommends changes/revisions where omissions/inconsistencies occur.
- Monitors contract performance through tracking of administrative and financial metrics to ensure compliance with contractual agreements.
- Negotiated settlements of disputes and litigation.
- Developed legal strategies to protect client interests and resolve disputes.
- Analyzed probable outcomes of cases using knowledge of legal precedents.
- Represented clients in administrative proceedings before government agencies.
- Advocated for clients before court in oral argument by presenting facts and evidence in most favorable light.
- Assisted clients in formation, governance and dissolution of businesses.
- Advised clients on corporate governance, mergers and acquisitions and other business matters.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Prepared and filed pleadings, motions and other legal documents in court proceedings.
Contracts Administrative Counsel
Jay Jones & Associates
09.2013 - 08.2014
- Drafted, reviewed and negotiated contracts and other legal documents to support client needs.
- Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
- Negotiated settlements of disputes and litigation.
- Developed legal strategies to protect client interests and resolve disputes.
- Provided legal counsel to clients on diverse business, financial and civil matters.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Researched and wrote contracts, agreements and proposals.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Minimized risk exposure through careful advice on business operations and strategic plans.
- Initiated contracts and addressed necessary negotiations and adjustments.
- Liaised with financial managers to facilitate business development initiatives.
- Demonstrated proficiency in data entry, contract modification and billing.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Systematically manages contract-related correspondence and documentation and ensures tracking of contract deliverables is proactively managed.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Escalates politically sensitive issues/matters as well as those without precedent to Management.
- Perform other administrative duties as assigned
Lead Contract Administrator
Compos Mentis Chambers
12.2012 - 09.2013
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Stored and filed contract documents in orderly, organized systems.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Prepared and issued reports on contract performance and compliance.
- Created reports, presentations and other materials for executive staff.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
- Created organized filing system to manage department documents.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Developed training materials to unify contract management processes and procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Developed and implemented strategies to reduce operational costs.
- Worked with departments to find new and better items to fulfill diverse needs.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Implemented innovative supply chain management strategies to streamline procurement process.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Summer Law Intern
F.O. Osadolor & Co.
04.2012 - 07.2012
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Performed legal and general research, drafting memoranda, and correspondence.
- Analyzed facts and case law to determine possible defenses for clients.
- Reviewed over 15 legal documentation per day, and proofread for errors.
- Summarized deposition transcripts and case materials for senior review.
- Filed legal documents promptly and accurately with local, state and federal courts.
- Attended depositions and court proceedings and prepared summaries on cases.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
- Contacted witnesses to testify under oath at court hearings.
Education
Master of Laws in Canadian Common Law -
York University(Osgoode Hall Law School)
Toronto, ON08.2023
Paralegal Diploma -
CDI College Business Technology & Healthcare
Toronto, ON01.2022
Barrister At Law(B.L) - Law
Nigerian Law School
Edo-State, Nigeria08.2012
Bachelor of Laws(LLB Hons) - Law
Ambrose Alli University
Nigeria09.2011
Skills
- Contract Performance Monitoring
- Proposal Preparation
- Accounts Payable and Accounts Receivable
- Regulatory Guidelines
- Administrative Support
- Accounting Procedures
- Legal Research and Drafting
- Verbal and Written Communication
- Construction Administration
- Contractual Obligations
- Customer Satisfaction
- Operational Efficiency
- Contract Implementation
- Commercial Negotiation
- Contract Analysis
- Internal Communications
- Professional Development
- PowerPoint Presentations
- Contract Development and Management
- Contract Reviews and Edits
- Timely Project Completion
- Performance Metric
- Critical Thinking
- Case Management Software
- Company Policy Oversight
- Confidential Records Management
- Organizational Systems
- Compliance Requirements
- OSHA Regulations
- Telephone Etiquette
Accomplishments
- Treasurer for the Law Student Association
Languages
English
Full Professional
Additional Information
Awards & Honors
- Paralegal Diploma with Honors.
- The most Sociable/Best dressed student for the Law Student Association.
Certification
Certificate of Qualification, The National Committee on Accreditation of Federation of Law Societies of Canada(NCA)
Timeline
Personal Injury Law Clerk
Benjamin Law Firm
05.2022 - 10.2022
Paralegal Intern
GD Paralegal Services LLP
01.2022 - 01.2022
Sales Representative/Customer Service Coordinator
Juice Plus+ Company
06.2019 - 01.2021
Client Support Administrator
Dr. Roz's Healing Place
05.2018 - 03.2020
Insurance Sales Representative
World Financial Group Wfg
09.2017 - 05.2018
Contract Document Review Attorney
Stanbic IBTC Bank
05.2014 - 08.2014
Senior Contracts Administrator
Amu & Sons Group Ltd
09.2013 - 08.2015
Contracts Administrative Counsel
Jay Jones & Associates
09.2013 - 08.2014
Lead Contract Administrator
Compos Mentis Chambers
12.2012 - 09.2013
Summer Law Intern
F.O. Osadolor & Co.
04.2012 - 07.2012
Master of Laws in Canadian Common Law -
York University(Osgoode Hall Law School)
Paralegal Diploma -
CDI College Business Technology & Healthcare
Barrister At Law(B.L) - Law
Nigerian Law School
Bachelor of Laws(LLB Hons) - Law
Ambrose Alli University
Certificate of Qualification, The National Committee on Accreditation of Federation of Law Societies of Canada(NCA)
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