Renee Ambriz
Victorville
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Precision Coil Spring
El Monte, CA
10.2024 - Current
- Primary point of contact for customers by phone and email.
- Provide customers with information regarding products, pricing, lead times, and order status
- Monitor open orders and communicate any delays or changes to customers.
- Build and maintain strong customer relationships through professional and responsive service.
- Resolve customer concerns, complaints, and delivery issues in a timely manner.
Front Desk Receptionist
Annie’s Nails
Whittier, CA
04.2019 - 02.2022
- Greeted incoming visitors and customers professionally
- Maintained a welcoming demeanor, practiced active listening, and showing empathy to clients.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered the central telephone system and directed calls accordingly.
- Managed multiple appointment times.
Receiving Clerk
Old Navy Gap
Long Beach, CA
12.2017 - 01.2019
- Unloaded pallets and deliveries and organized products in store.
- Compared shipping orders and invoices against content received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Keep work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures.
Sales Associate
New York & Company
Downey, CA
11.2013 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Education
High School Diploma -
South Gate Senior High
South Gate, CA06-1998
Skills
- Call Answering and Routing
- Planning and Prioritization
- Verbal and Written Communications
- Team Collaboration
- Time Management
- Active listening
- Problem-solving
- Critical thinking
- Attention to detail
- Customer service
- Data entry
LANGUAGES
English
Timeline
Customer Service Representative
Precision Coil Spring
10.2024 - Current
Front Desk Receptionist
Annie’s Nails
04.2019 - 02.2022
Receiving Clerk
Old Navy Gap
12.2017 - 01.2019
Sales Associate
New York & Company
11.2013 - 06.2016
High School Diploma -
South Gate Senior High