JESSICA Alvizo

• Managed a team of 12 technicians and 2 dispatchers overseeing 2 area service managers across California.
• Coordinated projects from proposals to final city inspections with bids exceeding $100,000.
• Collaborated with engineers on city permit requirements, including equipment orders and crane scheduling.

Trained employees across four California offices on company processes and PO protocols.

• Resolved backend accounts payable issues to enhance operational efficiency.
• Served top customer accounts including Target, Dollar Tree, Panera, Yoshinoya, and Lululemon.
• Delegated tasks to staff, establishing priorities and setting performance goals.
• Hired and mentored new office staff, ensuring familiarity with various company programs.

• Scheduled HVAC and refrigeration installation projects statewide in California.
• Coordinated equipment orders, crane scheduling, and heavy machinery logistics.
• Trained employees in Southern California on purchase order processes and accounts payable corrections.
• Managed projects from bidding to completion, ensuring successful city final inspections.
• Scheduled inspections across various cities throughout the state.
• Provided administrative support for four offices within California.

• Managed and updated customer accounts to reflect address or contact changes, service adjustments, or billing status.
• Cultivated customer-centric atmosphere by efficiently addressing customer concerns and providing timely and accurate service information.
• Assisted in marketing campaign execution, including conveying promotional offers to callers or visitors.
• Trained new customer service team members in company policies, procedures, and service delivery standards.
• Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution.
• Used Aptora software to document customer inquiries, account updates, and sales information.

• Analyzed customer expenses and income to identify financial needs and objectives.
• Developed tailored plans for clients, incorporating customization and leasing optimization options.
• Managed over 500 leasing accounts across six automated locations in a fast-paced environment.

• Investigated and resolved customer concerns regarding order inquiries and delivery tracking.
• Anticipated needs to maximize satisfaction through consistent support.
• Protected customer and company information by adhering to established security procedures.
• Relayed customer feedback to enhance processes and products.

• Increased per-customer revenue by proactively suggesting additional [Product or Service] purchases.
• Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
• Helped customers navigate store, complete sales, and process returns.
• Boosted sales consistently, building attractive displays and effectively merchandising products.

• Supervised student behavior during lunch and recess to maintain order.
• Monitored playground activities, ensuring safety for all students.
• Assisted students in conflict resolution and enhancing social interactions.
• Communicated with teachers regarding student needs and behavioral issues.
• Provided first aid for minor injuries on school grounds promptly.
• Engaged students in positive conversations, fostering a welcoming atmosphere.
• Consistently enforced school rules and policies throughout the day.

• Sustained revenue by bringing in new customers and continuously connecting with established accounts.
• Highlighted products with creative and engaging merchandise displays.
• Answered customers' questions about products, prices, and availability.
• Developed solid relationships with staff, customers, and vendors.