Jessica Alvillar
Rancho Cucamonga
Summary
Reliable, hardworking Quality Assurance Area Manager with 7 years of experience in Walmart E-commerce maintaining peak results. Talented at investigating and adjusting processes by implementing quality assurance and control systems. Superior communication and collaboration abilities. Ready to apply experience and skills to new long-term position where I can add value by applying all the skills learned over the 7 years of experience within the facility.
Overview
9
9
years of professional experience
Work History
Quality Assurance Manager
Walmart
02.2024 - Current
- Successfully and effectively built and developed a high preforming team, by r-enforcing a team centric environment.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced team productivity and morale by establishing clear goals and recognizing achievements.
- Guided team through process changes to achieve greater alignment with organizational goals.
- Managed teams and collaborated together to drive quality initiatives across multiple departments across shifts.
- Monitored regulatory changes for proactive updates to quality assurance protocols.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Determined quality department standards, practices, and procedures.
Inbound Area Manager
Walmart E-commerce
07.2023 - Current
- Assess/monitor reports to evaluate performance, develop targeted improvements, and implement changes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Communicate with associates and leaders to build stronger foundations and morale.
- Implement the business plan for area of responsibility by communicating goals.
- Teach and be of support to associates in learning new skills where they want to develop.
Quality Assurance Lead
Walmart E-commerce
12.2020 - 12.2023
- Manage reverse logistics
- Implemented and rolled out QA processes across all shifts.
- Monitor and manage productivity by pulling reports and focusing on business needs.
- Updated training database to help resolve common issues.
- Networking with 1st and 3rd party assets.
- Communicate with (or to) individuals or groups to ensure we are maintaining quality and safety standards.
- Assuring associates are trained on all necessary functions, meeting all standards and procedures.
- Implement business plans for area by communicating goals and managing staff scheduling, and assigning tasks.
- Problem solve/ troubleshoot any matter in question and give feedback.
- Provide daily reports and coordinate with other departments to provide support.
Quality Inspector
Walmart E-commerce
04.2019 - 03.2020
- In-house auditor in charge of inspecting trailers ensuring all product services meet established standards set by company.
- Preform regular quality assessments on all incoming materials from vendors and outgoing products.
- Record errors with 3rd party and hold accountability to ensure a smooth flow for the future.
Backup Systems Operator
Walmart E-commerce
01.2019 - 03.2020
- Troubleshoot all system and user errors.
- Perform daily administrative tasks including pass down reports.
- Monitor performance, support, and provide feedback to associates and leaders.
- Troubleshoots system operating problems and determines the cause of system interruptions; resolves and coordinates problem resolution.
- Communicate and coordinate verbally or via email with associates, managers and leads to resolve and prevent technical issues.
- Distribute and maintain procedures and support documentation.
- Keep track of equipment to ensure available and adequate resources.
- Open and monitor impacting tickets that influence the building.
- Providing positive support as a team.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Assistant Manager
Regal Entertainment Group
09.2015 - 12.2018
- Troubleshoot all system and user errors.
- Perform daily administrative tasks including pass down reports.
- Monitor performance, support, and provide feedback to associates and leaders.
- Troubleshoots system operating problems and determines the cause of system interruptions; resolves and coordinates problem resolution.
- Communicate and coordinate verbally or via email with associates, managers and leads to resolve and prevent technical issues.
- Distribute and maintain procedures and support documentation.
- Keep track of equipment to ensure available and adequate resources.
- Open and monitor impacting tickets that influence the building.
- Providing positive support as a team.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
Education
Certificate - Stenography
South Coast College
11.2024
Skills
Leadership and Management
Problem solving/ troubleshooting
Communication/ Coordination
Quality Assurance Controls
Data Analyst
Process Improvement Training
Teamwork
Adaptability
Policy Reinforcement
Employee Supervision
Continuous Deployment
Data Analysis
Audit Reporting
Routine Analysis
Statistical Analysis
Timeline
Quality Assurance Manager
Walmart
02.2024 - Current
Inbound Area Manager
Walmart E-commerce
07.2023 - Current
Quality Assurance Lead
Walmart E-commerce
12.2020 - 12.2023
Quality Inspector
Walmart E-commerce
04.2019 - 03.2020
Backup Systems Operator
Walmart E-commerce
01.2019 - 03.2020
Assistant Manager
Regal Entertainment Group
09.2015 - 12.2018
Certificate - Stenography
South Coast College