Jessica Alvarez Pimentel
Pomona
Summary
Organized and dependable candidate with experience delivering customer service and administrative excellence, including clerical support and public interaction. Honored to provide my knowledge, skills and education to further represent the City of Pomona and continue to represent leadership and excellent customer service.
Overview
4
4
years of professional experience
Work History
Administrative Support
Changing Lives Staffing
04.2021 - 09.2021
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Controlled all Applicant intakes including, I9, W4, and Paycheck Distribution
- Communicated with Clients clearly and concisely regarding any concerns or changes about their Company
Seasonal Customer Service Associate/Receptionist
Los Angeles Bail Bonds
05.2020 - 08.2020
- Utilized active listening and communication skills to direct customers to the desired staff member and department
- Transferred confidential information into professional letters to maintain an organized filing system
- Utilized software systems including Word, Excel and Google Docs to edit and coordinate paper work
- Provided Empathy by apologizing and listening effectively to provide the best customer service possible.
Customer Service Representative
Cricket Wireless
05.2017 - 03.2018
- Utilized Excel and Word to input Inventory Data Entry
- Responsible to schedule and coordinate incoming Inventory and Returns
- Handled customer Inquiries and suggestions courteously and professionally
- Advertised the company by utilizing my creativity and creating events to promote sales and new promotions.
- Provided leadership skills, by making effective decisions and providing a positive experience
- As a key holder, I gained the ability to multitask and coordinate the office to project and represent the company's mission statement
Education
Bachelor of Arts - Sociology
University of California - Los Angeles
Los Angeles, CA12.2023
Associate of Arts - Sociology And Psychology
Citrus College
Glendora, CA05.2021
Skills
- Copywriting & Copyediting
- Highly Organized
- Computer Literacy
- Office Management
- Emotional Intelligence
- Multitasking
- Records Management
- Bilingual
- Excellent Customer Service
- Typing 60 WPM
Accomplishments
- Deans List Recognition at Citrus College, representing outstanding grades and dedications
- Awarded the Rotary Club of Pomona for my dedication and commitment to my education and community
- Earned Honor Roll Certificates with 4.0-4.3 GPA
- Attained a Project lead The Way Pre Engineering Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Support
Changing Lives Staffing
04.2021 - 09.2021
Seasonal Customer Service Associate/Receptionist
Los Angeles Bail Bonds
05.2020 - 08.2020
Customer Service Representative
Cricket Wireless
05.2017 - 03.2018
Bachelor of Arts - Sociology
University of California - Los Angeles
Associate of Arts - Sociology And Psychology
Citrus College
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