Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Alvarado

San Diego

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Patient Referral Coordinator/Billing Coordinator

CareMD
06.2024 - 01.2025
  • Created a centralized database for all incoming referrals, streamlining communication between departments.
  • Conducted regular audits of referral records, maintaining accuracy and compliance with industry regulations.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Processed billing inquiries and resolved discrepancies to enhance customer satisfaction.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Completed appeals of denied claims on patient bills.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
  • Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Transport/Lift

Scripps Mercy Hospital
04.2023 - 05.2024
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Changed soiled bed linens, drapes and cubicle curtains.
  • Responded to emergency medical calls, security calls, or fire alarms.
  • Provided emotional support and reassurance to patients and their families during transport.
  • Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
  • Restrained patients to prevent violence or injury while assisting physicians or nurses to administer treatments.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Aesthetic Receptionist

Nuimage
06.2019 - 02.2022
  • Assisted in training new staff on reception protocols and customer service standards.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected payments, processed transactions and updated relevant records.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Receptionist Assistant

AFC Urgent Care
11.2014 - 04.2018
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Handled multi-line phone system, responding to inquiries with professionalism and accuracy.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Organized, maintained and updated information in computer databases.
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Provided administrative support to management, ensuring timely completion of tasks and projects.
  • Handled assignments independently with good judgement and critical thinking skills.

Medical Assistant Externship

South County Hematology
11.2013 - 04.2014
  • Recording vital signs, medical histories, insurance details
  • Prepare lab rooms, blood draws
  • Collect medical specimens
  • Scheduling appointments, updating patient's medical records.

Education

Medical Assistant Certificate -

Concorde College

Diploma -

Morse High School

Skills

  • Data entry proficiency
  • Referral tracking
  • Customer service
  • Attention to detail
  • HIPAA compliance
  • Verbal and written communication
  • Claims processing
  • Patient registration
  • Payment collection
  • Policy compliance
  • Billing statement processing
  • Medical record requests
  • Teamwork
  • Time management
  • Excellent communication
  • Detail-oriented
  • Insurance verifying
  • Multitasking Abilities
  • Punctual and hardworking
  • Appointment scheduling
  • Care planning
  • Office administration

Timeline

Patient Referral Coordinator/Billing Coordinator

CareMD
06.2024 - 01.2025

Transport/Lift

Scripps Mercy Hospital
04.2023 - 05.2024

Aesthetic Receptionist

Nuimage
06.2019 - 02.2022

Receptionist Assistant

AFC Urgent Care
11.2014 - 04.2018

Medical Assistant Externship

South County Hematology
11.2013 - 04.2014

Diploma -

Morse High School

Medical Assistant Certificate -

Concorde College

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Jessica Alvarado