Jessica Allen
St. Catharines,ON
Summary
Highly experienced professional specializing in optimizing office procedures and overseeing operations. Proficient in schedule management, payroll administration, and coordinating business correspondence. Thrives in high-pressure, team-oriented atmospheres.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Economic Developers Association of Canada
12.2022 - Current
- Maintained up-to-date membership records, prepared all customer's letters and invoices, maintained and updated the company database daily, responded to general phone and website inquiries, processed and managed company payments via Sage, PayPal, and QuickBooks, prepared all year-end data reports, accounts payable, promoted EDAC's yearly conference with logistics, planning, and A/V requirements, assisted with the Economic Development University of Waterloo Program Ec.D Points, scheduled monthly staff meetings, maintained job listings, answered all EDAC inquiries
Office Manager
Innovative Occupational Therapy Services
04.2021 - 12.2022
- Drafted Treatment Plans (OCF-18) on HCAI, downloaded medical files for distribution as requested, provided support for Operations Manager and Director of Company, worked closely with Lawyer's offices and Insurance Companies, assisted service providers as required, communicated with clients, completed intake calls, reviewed and released Therapist reports, placed orders for admin staff and therapists, assisted the billing department, kept QuickBooks updated for the billing department, implemented COVID-19 team
Coordinator/Supervisor
ParaMed Home Health Care
04.2020 - 04.2021
- Created training manual for all employees to use as reference guide, conducted evaluations, reviews, and training for 70 employees, resolved customer complaints and adjusted policies to meet changing needs, coded invoices and other records to maintain organized and accurate records, improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments, automated office operations, managing client correspondence, record tracking and data communications in database and case management software, optimized personnel coverage, preparing work schedules based on staff availability and demands, evaluated employee job performance and motivated staff to improve productivity, liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care, implemented training processes for newly hired employees and supervised department managers and shift leads, identified and corrected performance and personnel issues to reduce impact to business operations, monitored equipment, checked supplies, and coordinated employees to meet expected demand
Client Service Coordinator
CBI Home Healthcare
10.2018 - 04.2020
- Connected clients to relevant service plans by analyzing needs in comparison to available programs, used company database to track client interactions, applications, and service problems, managed completion of required paperwork, including following up on missing information and processing forms, oversaw team of client care professionals to expertly handle needs of 50+ calls per day, advocated for placement of patients into community-based treatment settings, partnered with similar organizations to meet greater needs, preventing duplication, and optimizing resource utilization, engaged with patients and families, providing emotional support and optimization of Nursing/Personal Support Schedules, maintained 100% compliance with all hospital and government regulations, provided respectful assistance to all parties, including patients, staff members, and LHIN (Local Health Integrated Network) case managers
Intake Coordinator
Bayshore Home Health Care Solutions
08.2015 - 10.2018
- Scheduled Nurses for community clients, worked closely with LHIN and Calea to provide nurses with correct data and supplies, answered multi-line phone system and directed callers to requested personnel and departments, entered patient information including insurance, demographic and health history into the system to keep all records up to date, communicated with all partners throughout company, including physicians, nursing staff, technicians, and medical assistants, maintained positive attitude and effectively de-escalated clients during crisis situations, liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care, collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
Education
Certificate in Health -
Mohawk College
06.2013
Skills
- Leadership
- Management
- Conflict Management
- Goal-oriented
- Communication
- People Skills
- Multitasking
- Supervising Experience
- Accounting (1 year)
- QuickBooks
- Office Management
- Recruiting
- Bookkeeping
Certification
Medical Terminology, Mohawk College
Groups
Indigenous - Lower Mohawk
Band # 348563
Timeline
Office Manager
Economic Developers Association of Canada
12.2022 - Current
Office Manager
Innovative Occupational Therapy Services
04.2021 - 12.2022
Coordinator/Supervisor
ParaMed Home Health Care
04.2020 - 04.2021
Client Service Coordinator
CBI Home Healthcare
10.2018 - 04.2020
Intake Coordinator
Bayshore Home Health Care Solutions
08.2015 - 10.2018
Certificate in Health -
Mohawk College
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