Jessica Alexander

Managed security services and related operations provided on an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operation effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.

• Performed all work-related tasks in a manner that complies with not only company policies, protocols, and procedures, but California labor laws, as well as, the BSIS standards.
• Collaborated with cross-functional departments to drive a 25% increase in client satisfaction.
• Enhanced operational effectiveness by developing and implementing new policies, protocols, and procedures, resulting in a 70% reduction in response time.
• Led a team of 20 professionals, fostering a culture of innovation and excellence, which improved team retention rates by 20%.
• Successfully managed and controlled a $10,000 monthly budget, ensuring financial targets were consistently met and exceeded.
• Implemented a performance management system that increased staff productivity by 30% through targeted coaching and development.
• Designed and executed training programs that increased compliance rates by 50% in security protocols.
• Developed customer service strategies that resulted in a 10% increase in new client acquisition.
• Contributed to the development of security strategies that led to a 20% decrease in theft incidents.
• Trained personnel on proper use of equipment, applications, and best practices for information security.
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

Monitored and supervised the day-to-day operations, including 10 officers, and reported to the account manager. Demonstrated excellent surveillance and communication skills. Knowledgeable of the security rules, all hazards, and threats to safety, and exhibiting emergency response skills. Assisted the security manager in all facets of the operations, as needed.

• Played a key role in securing high-profile events and ensuring safety measures were strictly controlled.
• Monitored and managed daily security operations, enhancing efficiency by utilizing advanced surveillance techniques.
• Assisted the manager with implementing security policies, protocols, and procedures.
• Planned and coordinated security operations for specific events.
• Organized daily logs and held employees accountable for completion.
• Trained and mentored new staff, improving overall team performance and morale.
• Supervised security staff to ensure compliance with company policies.
• Conducted regular patrols to monitor premises and maintain a safe environment.
• Implemented access control measures to safeguard restricted areas.
• Supervised property entrances and exits and monitored employee safety.
• Provided security team leadership and contributed to on-call duties.
• Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.