Jessica Acosta
Glendora
Summary
Applied my healthcare management and RN staffing experience to transition effectively into a new graduate RN role, focusing on developing clinical skills while enhancing team collaboration and patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Rotation - Preceptorship
Kaiser Permanente
08.2024 - 10.2024
- Supported optimal patient outcomes by assisting with various clinical procedures such as blood draws, vital sign checks, and administering injections.
- Taught patients about medications, procedures, and care plan instructions.
Clinical Rotation - Critical Care
Riverside Community Hospital
06.2024 - 08.2024
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Proactively identified potential complications by closely observing patients for signs of clinical deterioration, alerting medical staff as needed.
Staffing Coordinator
Kaiser Permanente
12.2022 - Current
- Assist with information management by drafting presentations, reports, and correspondence and maintaining department workflows by resolving both routine and non-routine requests from managers
- Coordinates and calendars meetings for directors and their teams with limited guidance and arranges small-scale events, ensuring proper planning and execution
- Utilize data maintenance and management techniques to track, organize, and maintain department data and documentation in line with retention policies
- Act as a resource for team members, fostering effective peer relationships across teams to facilitate information sharing and problem-solving
- Follow instructions to complete work assignments with minimal supervision, escalating complex issues when necessary while ensuring progress and communication
- Collaborate on solutions for routine and non-routine issues, support task completion, and help identify opportunities for improvement within the team
- Manage office logistics, including inventory control, meeting coordination, timecard input, and staff onboarding activities
- Plan and organize department events, managing travel arrangements, audio-visual equipment, and meeting room bookings, with minimal guidance
- Maintain confidentiality while drafting detailed correspondence and managing sensitive department data
Supervisor
Kaiser Permanente
09.2018 - 12.2021
- Ensured efficient and effective operations of an Appointment Center 'Call Floor' while maintaining an employee-focused and customer-focused environment
- Provided direct supervision of the appointment clerks on the 'Call Floor.'
- Provide operational management support such as hiring, training, coaching, mentoring, HR policy adherence tracking, and general supervision.
- Coordinated and directed daily shift operations in the call center in collaboration with other supervisors and senior supervisors
- Collaborated with the Call Center Management team to plan and achieve call center goals and objectives
- Promoted achievement of organizational and call center goals by exhibiting a practical and adaptable leadership style
- I have worked with union stewards to prepare and deliver corrective actions to underperforming staff
- Tested, evaluated, and implemented a new call center program, KPATHS, for the staff
Appointment Clerk
Kaiser Permanente
10.2017 - 09.2018
- Provide exceptional member assistance in scheduling appointments, transferring calls, drafting messages, and furnishing general information to our members
- Successfully manage composure in a high-volume call center while using tact and discretion with our members
- Scheduled appointments for thirty-two different departments for the Orange County service area
- Determining whether calls are urgent or emergent while listening to the member, following appropriate guidelines, and transferring to a Registered Nurse when necessary
Administrative Associate
Acosta Accounting Services
01.2014 - 10.2017
- Prepared and mailed out promotional flyers from the customer database using Mail Merge
- Scheduled appointments and provided general inquiry support
- Responsible for Social Media Marketing initiatives as well as Social Media customer engagement
- Compiled and mailed reports/portfolios to respective clients
- Responsible for processing payroll on a weekly basis
Department Manager
VONS Grocery Store
03.2007 - 06.2013
- Team Building Skills
- Effectively trained new personnel
- Provided additional training to achieve internal productivity goals
- Planned team-building events
- Fostered an open communication management style to encourage employee empowerment
- Created a collaborative team environment
- Delivered world-class service
- Coordinated special orders between customers and vendors
- Provided training to employees to improve customer satisfaction
- Able to maintain a positive demeanor while solving customer conflicts
- Cost Management
- Managed all aspects of day-to-day operations of the home shopping department
- Responsible for team member scheduling to ensure daily staffing needs
- Established hourly productivity goals
- Ensured comparable substitutions were provided when requested items were unavailable
Education
Bachelor of Science - Nursing Science
West Coast University
Ontario, CA10-2024
High School Diploma -
Glendora High School
Glendora, CA06-2005
Skills
- Empathetic
- Patient Care
- IV Management/Medication Administration
- Organizational Skills
- Corrective Action Plans
- Staff Training
- Team Management
- Labor management partnership management
- HealthConnect (EPIC)
Certification
- Registered Nurse License (RN) - California State Board of Nursing.
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- Public Health Nurse (PHN) - California State Board of Nursing
Recent Accomplishments
Applied my healthcare management and RN staffing experience to transition effectively into a new graduate RN role, focusing on developing clinical skills while enhancing team collaboration and patient care.
Timeline
Clinical Rotation - Preceptorship
Kaiser Permanente
08.2024 - 10.2024
Clinical Rotation - Critical Care
Riverside Community Hospital
06.2024 - 08.2024
Staffing Coordinator
Kaiser Permanente
12.2022 - Current
Supervisor
Kaiser Permanente
09.2018 - 12.2021
Appointment Clerk
Kaiser Permanente
10.2017 - 09.2018
Administrative Associate
Acosta Accounting Services
01.2014 - 10.2017
Department Manager
VONS Grocery Store
03.2007 - 06.2013
Bachelor of Science - Nursing Science
West Coast University
High School Diploma -
Glendora High School
Similar Profiles
Marie A. StevensonMarie A. Stevenson
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Karina MaheyKarina Mahey
Teleservice Representative at Kaiser Permanente - The Permanente Medical GroupTeleservice Representative at Kaiser Permanente - The Permanente Medical Group
Edith NagunaEdith Naguna
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Eric TomasEric Tomas
Apprentice Electrician at Day ElectricApprentice Electrician at Day Electric