Summary
Overview
Work History
Education
Skills
Timeline
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Jessiah Cooper

Beaumont,AB

Summary

Seasoned Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

16
16
years of professional experience

Work History

Workshop & Design Manager

Salisbury Group
01.2021 - 03.2024
  • Accomplished 75% increase in average sales per customer in Workshops, and 225% increase in overall workshops sales.
  • Produced training manual that set standard storewide training procedures for new and existing staff
  • Became 'the face' of company's customer service sector providing live streams, and updates to the customer, partnering with the social media team
  • Worked cooperatively with other instructors to help students reach learning objectives therefore increasing sales.
  • Supported student instructors by mentoring on classroom management, lesson planning, and activity organization.
  • Designed comprehensive lesson plans to optimize customer education.
  • Participated in department meetings to provide input to colleagues about sales achievement and improvement.
  • Created lesson plans and product kits for purchase to facilitate online instruction and remote learning.
  • Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
  • Placed sales calls and handled sales for incoming customer calls.
  • Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Design Manager

Salisbury Group
08.2018 - 01.2021
  • Spearheaded redesign of flagship product line which resulted in significantly increased sales revenue
  • Mentored junior designers, providing guidance on design principles, techniques, and best practices to enhance their skill set.
  • Managed vendor relationships to source high-quality materials at competitive prices while maintaining budget adherence.
  • Created materials and designs for use in client presentations and communications.
  • Delivered high-quality design solutions for various clients, resulting in repeat business and positive testimonials.
  • Engaged with design team to mitigate health and safety risks.
  • Implemented effective onboarding program for new hires that reduced training time while maintaining quality standards.
  • Oversaw quality control measures for all deliverables, ensuring consistent output aligned with client expectations.
  • Conducted comprehensive industry research to inform strategic decision-making regarding emerging trends in technology and design.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Production/Sales Associate

Salisbury Group
03.2018 - 08.2018
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Business Owner

Fingerpaint Nail Design
01.2008 - 01.2018
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Prepared bank deposits and handled business sales, returns, and transaction reports..
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Maintained safe work environment by enforcing strict safety protocols and industry best practices.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Fostered inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

SellSafe certification -

AGLC
Edmonton, AB
01.2024

CERTIFICATE OF NAIL TECHNOLOGY -

Red Deer College of Hair And Esthetics
Red Deer, AB
01.2008

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Training and mentoring
  • Friendly and Positive
  • Sales expertise
  • Product Merchandising
  • Sales Coaching
  • Revenue Generation

Timeline

Workshop & Design Manager

Salisbury Group
01.2021 - 03.2024

Design Manager

Salisbury Group
08.2018 - 01.2021

Production/Sales Associate

Salisbury Group
03.2018 - 08.2018

Business Owner

Fingerpaint Nail Design
01.2008 - 01.2018

SellSafe certification -

AGLC

CERTIFICATE OF NAIL TECHNOLOGY -

Red Deer College of Hair And Esthetics

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Jessiah Cooper