Jessi Royles

• Maintained detailed avg 30-60 reports on outstanding balances owed, enabling accurate assessment.
• Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
• Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
• Collaborated with cross-functional teams to address financial discrepancies or issues related to accounts payable and receivable, strengthening internal partnerships
• Entering invoices into system and developed payment plans
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
• Ability to comprehend and express critical information and ideas presented through spoken words and emails.

Located materials and supplies by pulling and verifying items on production orders.

• Sorted 50+ materials for scanning to meet production goals.
• Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
• Provided backup support to other warehouse functions as needed during peak periods or staff shortages, ensuring seamless operations.
• Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
• Coordinated with shipping and receiving departments to ensure timely delivery of materials to customers and vendors.