Jessi Mankin
San Jose
Summary
Accomplished operations leader with expertise in compliance auditing and vendor management. Proven success in enhancing operational performance and logistics coordination across diverse programs. Strength in problem-solving and effective communication fosters strong partnerships and drives continuous improvement in service delivery.
Overview
14
14
years of professional experience
Work History
Senior Account Manager
Google Mobility Programs (via ABC Companies)
Redwood City
12.2021 - Current
- Lead quarterly DOT compliance tracking and audit reporting, presenting operational performance updates and compliance metrics during Quarterly Business Reviews (QBRs).
- Improved contract compliance by 16% through operational tracking, vendor accountability, and proactive follow-up processes.
- Manage daily operations supporting Google mobility programs across multiple locations, coordinating logistics, vendor performance, scheduling, compliance, and operational reporting.
- Serve as a primary operational contact for 4 transportation operators and 5 external vendors supporting fleet maintenance, cleaning, glass repair, and warranty services.
- Handled escalations, operational issues, and vendor concerns, providing timely problem solving in high-pressure environments that required quick decision-making and effective communication.
- Partner cross-functionally with operations, safety, and leadership teams to improve efficiency, organization, and overall operational performance.
- Recognized as a dependable operational lead trusted to manage reporting, presentations, compliance oversight, and high-visibility operational challenges.
Administrative Program Coordinator
Center for Autism and Related Disorders
Santa Clara
09.2019 - 12.2021
- Coordinated staffing, scheduling, reporting, and operational support across multiple regional programs to enhance service delivery for high-volume client and clinical teams.
- Managed daily scheduling logistics and workforce coordination to ensure proper staffing coverage and operational continuity across locations.
- Reduced operational costs by 18% through workflow improvements, scheduling optimization, and stronger resource management practices.
- Developed and maintained operational reports, KPI tracking, and scheduling systems to facilitate leadership planning and program performance reviews.
- Served as a key point of contact between leadership, staff, and client families, helping resolve scheduling conflicts, operational issues, and communication gaps.
- Improved cross-department coordination by streamlining communication and administrative processes in a fast-paced healthcare environment.
- Facilitated onboarding and training for new administrative staff to ensure consistency in scheduling procedures, reporting standards, and operational workflows.
Swim Program Coordinator / Lead Lifeguard
YMCA Silicon Valley
Saratoga
08.2012 - 09.2019
- Managed daily operations for high-volume community swim programs serving hundreds of participants weekly.
- Supervised, scheduled, and trained 20+ staff members while overseeing program logistics, safety compliance, and customer experience.
- Coordinated program schedules, staffing coverage, and facility usage to support consistent day-to-day operations.
- Streamlined scheduling systems and staff communication processes, minimizing conflicts and enhancing operational flow.
- Maintained oversight of certifications, emergency response readiness, safety procedures, and incident prevention standards.
- Cultivated strong relationships with families, staff, and community members through proactive communication, effective problem solving, and exceptional customer service.
- Earned recognition as a trusted team lead capable of managing high-pressure situations, operational challenges, and public-facing responsibilities.
Education
Bachelor of Arts - Psychology
CSU Monterey Bay
Associate of Arts - Psychology
West Valley College
Skills
- Customer relationship management
- Sales strategy
- Account forecasting
- Vendor management
- Contract management
- Operational reporting
- Compliance auditing
Timeline
Senior Account Manager
Google Mobility Programs (via ABC Companies)
12.2021 - Current
Administrative Program Coordinator
Center for Autism and Related Disorders
09.2019 - 12.2021
Swim Program Coordinator / Lead Lifeguard
YMCA Silicon Valley
08.2012 - 09.2019
Bachelor of Arts - Psychology
CSU Monterey Bay
Associate of Arts - Psychology
West Valley College