Jessi Jacinto
Hawthorne
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Onsite Manager
Anastasi Construction Company
11.2022 - Current
- Streamlined rent collection process for improved efficiency and timely payments from residents.
- Collaborated with maintenance team to ensure timely repairs and upkeep of property, enhancing overall living conditions.
- Managed daily administrative tasks including record keeping, filing, and reporting to senior management as needed.
- Coordinated move-in/move-out processes efficiently, minimizing vacancy periods between tenants.
- Developed strong relationships with local vendors for cost-effective services, saving company resources on essential maintenance tasks.
- Resolved tenant disputes professionally and amicably, maintaining good relationships while upholding community standards and policies.
- Assisted in the hiring and training of onsite staff members, fostering a cohesive team atmosphere committed to professional excellence.
Costume Service
LA Care Health Plan
09.2013 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
After-School Program Leader
LA's BEST After School Enrichment Program
06.2011 - 08.2013
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 35 students.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06-2007
Skills
- Work well under pressure
- Teamwork and collaboration
- Positive attitude
- Computer skills
- Managing operations and efficiency
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Onsite Manager
Anastasi Construction Company
11.2022 - Current
Costume Service
LA Care Health Plan
09.2013 - 06.2019
After-School Program Leader
LA's BEST After School Enrichment Program
06.2011 - 08.2013
High School Diploma -
Belmont High School
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