Overview
Work History
Education
Skills
Coursework
Languages
Certification
Timeline
Generic

TALENA JESSEY

Ottawa,ON

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales and marketing Associate

Smart safety
01.2022 - 01.2023
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Worked with fellow sales team members to achieve group targets
  • Schedule meetings to meet up with leads
  • Negotiate the best possible deals and payment plans with leads
  • Engaged customers in friendly, professional dialogue to anticipate needs.
  • Evaluated and qualified leads using BANT (Budget, Authority, Need, Timeline) criteria, enhancing the quality of leads passed to the sales team by Y%.
  • Boosted sales revenue by developing and implementing targeted marketing campaigns.
  • Developed, maintained and utilized diverse client base.
  • Expanded client base through effective networking and relationship-building strategies.
  • Supported sales staff by providing market trends, account analyses and new product information.

Customer Service Representative

Millennium 1 Solutions
01.2018 - 01.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Used proven techniques to de-escalate angry customers during telephone interactions
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Monitored and maintained compliance with internal controls and government regulations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Developed strong customer relationships to encourage repeat business
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Head

Sheffield
06.2021 - 01.2022
  • Mobilizing an efficient team: I am responsible for mobilizing a team to carefully unpack boxes containing fragile and non-fragile items sealed by my co-workers initially during the moving process
  • Building and maintaining customer relationships: I am responsible for building and maintaining strong relationships with customers by providing personalized service and identifying their needs
  • Resolving customer complaints: I am responsible for addressing customer complaints and resolving issues concerning any uncertainty in relation to my job
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Education

Bachelor of Arts - Communications And Media Studies

Carleton University
Ottawa, ON
04.2024

Certificate - Cloud Dev Ops Engineering

Landmark Technologies Bootcamp
Toronto, ON
06.2023

Skills

  • In-depth knowledge of [specific technologies/products, eg, SaaS, cloud computing solutions]
  • Proficient in CRM software (eg, Salesforce, HubSpot)
  • Strong negotiation and communication skills
  • Ability to analyze data and market trends to inform sales strategies
  • Cold calling
  • Operational Efficiency
  • Complaint Resolution
  • Verbal and Written Communication
  • Computer Skills
  • Optimizing Team Performance
  • Customer Relationship Management
  • Marketing Analytics
  • Data Management
  • Sales Pipeline Management :

Coursework

Roadmap 2.0 digital Marketing course, 2023

Languages

English
Native or Bilingual

Certification

  • Cloud Infrastructure Training - 1 Year, Terraform

Timeline

Sales and marketing Associate

Smart safety
01.2022 - 01.2023

Head

Sheffield
06.2021 - 01.2022

Customer Service Representative

Millennium 1 Solutions
01.2018 - 01.2021

Bachelor of Arts - Communications And Media Studies

Carleton University

Certificate - Cloud Dev Ops Engineering

Landmark Technologies Bootcamp

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TALENA JESSEY