Jessenia Flores Soto
Bakersfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With over 10 years of
customer service experience and able to communicate with customers in English & Spanish will give any company an edge on there customer service experience.
Overview
12
12
years of professional experience
Work History
Production Worker
Dryer's Grand Ice Cream
07.2023 - 11.2023
- Operated forklift to move materials and finished products within warehouse.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Assisted in setting up production lines for manufacturing processes.
- Performed minor repairs on machinery as needed.
- Reported any issues to supervisor immediately for resolution.
- Ensured proper labeling of completed products before shipping out.
Customer Service Team Leader
Publix
07.2017 - 07.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
- Developed strategies for problem solving and conflict resolution among team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Established clear expectations for employees, providing guidance when needed.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Facilitated regular team meetings to discuss progress, challenges, and areas for improvement.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed timely and effective replacement of damaged or missing products.
Production Operator
Xpologistic
10.2016 - 07.2017
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Assisted in setting up production lines for manufacturing processes.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Inspected final products for defects and flaws using proper QA procedures.
- Used equipment properly to avoid workplace hazards or injuries.
- Reported any issues to supervisor immediately for resolution.
- Verified accuracy of finished products against work orders or blueprints.
- Maintained organized work area by cleaning and removing hazards.
Customer Service Rep.
Publix
12.2015 - 12.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
Customer Service
Giordano's
04.2012 - 01.2015
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Education
GED -
Ridge Community High School
Skills
- Bi-lingual (English & Spanish)
- Problem-Solving
- Great communication skills
- Scheduling and Coordinating
- Teamwork and Collaboration
- Quality Assurance
- Attention to Detail
- Organizational Skills
- Production Processes Knowledge
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Production Worker
Dryer's Grand Ice Cream
07.2023 - 11.2023
Customer Service Team Leader
Publix
07.2017 - 07.2023
Production Operator
Xpologistic
10.2016 - 07.2017
Customer Service Rep.
Publix
12.2015 - 12.2016
Customer Service
Giordano's
04.2012 - 01.2015
GED -
Ridge Community High School
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