Jessenia Banuelos
Los Banos
Summary
Compassionate and dedicated hard worker I've worked at the movies for 10+ years. I have started as a regular employee to being a chief of staff and working my way up to assistant manager. I like to say I'm a really hard worker. And it's my very first job and it will always be fun.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Premiere Cinemas
04.2014 - Current
- Open procedures as a manager at the movies are setting up snack for the day
- Turning on projectors and making sure everything is good for movies
- Behind snack we put money into registers
- Start with prepping hot dogs, nachos, popcorn, ect.
- Make sure petty cash is counted out and accurate
- Throughout my shift I make sure employees are doing daily tasks
- Make their breaks and lunches and make sure they go on time
- Manage registers and count inventory
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Barista
Starbucks
09.2020 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
Education
San Luis High School
Los Banos, CA05.2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff management
- Team building
- Multitasking and organization
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Inventory management
- Multitasking
- Organizational skills
- Professional and courteous
Languages
Spanish
Native or Bilingual
Certification
Employee of the Month
2016
Timeline
Barista
Starbucks
09.2020 - 02.2023
Assistant Manager
Premiere Cinemas
04.2014 - Current
San Luis High School
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