Jessena Padilla
Long Beach
Summary
Dedicated food service professional with strong customer service skills. Known for enhancing guest satisfaction and maintaining high operational standards through efficient multitasking and teamwork.
Overview
11
11
years of professional experience
Work History
Food Service Worker
Cosm
Inglewood, CA
08.2025 - Current
- Trained new staff on food handling procedures and safety protocols.
- Implemented improved workflow techniques, enhancing overall kitchen efficiency.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Assisted servers in delivering food and beverages efficiently to enhance guest satisfaction.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Restaurant Server
California Pizza Kitchen
Rolling Hills Estates, CA
09.2021 - 04.2025
- Implemented strategies to enhance guest engagement, leading to increased repeat visits.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted in inventory management, ensuring proper stock levels for smooth operations.
- Conducted regular checks on dining area cleanliness and organization to uphold restaurant standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Server
The Pan
Torrance, CA
04.2021 - 09.2024
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently while maintaining high standards of food and beverage service.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy in menu items.
- Trained and mentored new servers on best practices for service and restaurant procedures.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Sales Associate
Dick Sporting Goods
El Segundo, CA
06.2020 - 06.2023
- Implemented visual merchandising strategies to optimize product displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Warehouse Shoe Sale
Paramount, CA
06.2019 - 12.2021
- Enhanced customer experience through personalized service and product knowledge.
- Managed inventory levels, ensuring accurate stock availability for customers.
- Trained new associates on sales techniques and operational processes.
- Resolved customer inquiries efficiently, fostering loyalty and repeat business.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Food Service Worker
Ono Hawaiian BBQ
Compton, CA
05.2015 - 05.2019
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of safety and cleanliness.
- Assisted in food preparation, adhering to recipes and portion control guidelines.
- Collaborated with team members to streamline service processes during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience for guests.
Education
Physical Therapy Aide - Physical Therapy
East Los Angeles Occupational Center
Los Angeles06-2021
High School Diploma -
Paramount High School
Paramount06-2015
Skills
- Multitasking
- Customer service
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Safe food handling
- Quality control
- ServSafe
- Upselling strategies
- Wine pairing expertise
- Menu planning expertise
Timeline
Food Service Worker
Cosm
08.2025 - Current
Restaurant Server
California Pizza Kitchen
09.2021 - 04.2025
Restaurant Server
The Pan
04.2021 - 09.2024
Sales Associate
Dick Sporting Goods
06.2020 - 06.2023
Sales Associate
Warehouse Shoe Sale
06.2019 - 12.2021
Food Service Worker
Ono Hawaiian BBQ
05.2015 - 05.2019
Physical Therapy Aide - Physical Therapy
East Los Angeles Occupational Center
High School Diploma -
Paramount High School