Jessel Viaje
Niagara Falls
Summary
Detail-oriented Customer Service Representative (Teller) with 8 years of banking experience in cash handling and transaction processing. Awarded Circle of Excellence (2023 & 2024) for service quality. Skilled in addressing customer inquiries and resolving issues to enhance satisfaction. Knowledgeable in banking procedures and customer service best practices.
Overview
9
9
years of professional experience
1
1
Language
Work History
General Labourer (Greenhouse Worker)
Creekside Greenhouses Ltd
Jordan Station, ON, Canada
01.2026 - Current
- Performed hands-on labor and plant care for various plant varieties.
- Operated greenhouse equipment and tools for planting, watering, and maintaining plant health.
- Assisted in the propagation of various plant species using best horticultural practices.
- Maintained cleanliness and organization of work areas to ensure safety and efficiency.
Service Crew (Counter)
Jollibee Mandalagan Branch
Bacolod City, Neg. Occ.
11.2025 - 12.2025
- Provided accurate service to customers using point of sale system in a courteous manner.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Associate (Bank Teller)
BDO Unibank, Inc.
Bacolod City, Neg. Occ.
10.2017 - 11.2025
- Processed daily customer transactions including deposits, withdrawals, fund transfers, and bill payments with 100% accuracy, enhancing customer trust
- Balanced cash drawer daily, maintaining minimal to zero discrepancies
- Assisted customers with account inquiries and basic banking services, providing digital banking support to improve their overall experience
Education
Bachelor of Science - Information Technology
Colegio San Agustin
Bacolod City, Negros Occidental, Philippines04-2017
Skills
- Fund transfer processing
- Cash Handling & Reconciliation
- Deposits & Withdrawals
- Transaction accuracy
- Data entry
- Financial product sales
- MS office
- Computer skills
- Data entry
- Information Security
- Attention to detail
- Microsoft Excel & Office
- Sales processing
- POS systems
Languages
English
Professional Working
Timeline
General Labourer (Greenhouse Worker)
Creekside Greenhouses Ltd
01.2026 - Current
Service Crew (Counter)
Jollibee Mandalagan Branch
11.2025 - 12.2025
Customer Service Associate (Bank Teller)
BDO Unibank, Inc.
10.2017 - 11.2025
Bachelor of Science - Information Technology
Colegio San Agustin