Jessee White
Prescott
Summary
Versatile professional with a proven track record at Jill K. Addison Barrister & Solicitor, adept in document preparation and exceptional telephone etiquette. Elevated client satisfaction through meticulous file organization and effective multitasking. Skilled in Microsoft Office, I thrive on solving complex problems, significantly enhancing operational efficiency and client retention without compromising on confidentiality or detail.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Legal Assistant
Jill K. Addison Barrister & Solicitor
10.2022 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed 30-50 accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between lawyer and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Ensured compliance with legal procedures and court requirements through diligent monitoring and application of rules.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
Operations Manager
Canadian Tire
03.2022 - 10.2022
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Promotions Manager
Canadian Tire
02.2019 - 03.2022
- Negotiated contracts with vendors for promotional materials, securing favorable terms that benefited the business financially.
- Increased brand visibility through effective management of in-store displays and merchandising efforts.
- Enhanced customer experience by consistently providing excellent service and support during promotional events.
- Implemented systems and procedures to increase sales.
- Strengthened partnerships with key vendors for mutually beneficial promotional collaborations.
- Cultivated a deep understanding of company products and brand values, ensuring accurate representation in all promotional materials and efforts.
Sales Associate
Canadian Tire
09.2018 - 02.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Service Advisor
Riverside Chevrolet GMC
09.2017 - 09.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Head Cashier
Giant Tiger
02.2015 - 09.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Education
High School Diploma -
Thousand Island Secondary School
Brockville, ON07-2011
Skills
- Microsoft office
- File organization
- Client/Customer for life attitude
- Document preparation
- Exceptional telephone etiquette
- Deadline monitoring
- Effective multitasking
- Problem-solving
Languages
English
Elementary
Certification
- Forklift Certification
- Possession and Acquisition Licence, Chief Firearms Office of Ontario
Timeline
Legal Assistant
Jill K. Addison Barrister & Solicitor
10.2022 - Current
Operations Manager
Canadian Tire
03.2022 - 10.2022
Promotions Manager
Canadian Tire
02.2019 - 03.2022
Sales Associate
Canadian Tire
09.2018 - 02.2019
Service Advisor
Riverside Chevrolet GMC
09.2017 - 09.2018
Head Cashier
Giant Tiger
02.2015 - 09.2017
High School Diploma -
Thousand Island Secondary School
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