Jesseca Martinez
El Monte
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
7
7
years of professional experience
Work History
Medical Biller
Independent Physician Billing
02.2024 - Current
- Calculate and collect payments for medical procedures and services
- Manage payments on patient balances and oversee insurance claims for provider
- Update patient data, developing payment plans, and preparing invoices
- Communicate with patients about outstanding balances and collect payments
- Organize medical costs and send invoices to collect payment from patients and insurers
Lead Bar Tender
Keg Sluggers Sports Bar
Westminster
08.2020 - 03.2025
- Greet customers and assist with any product questions while offering suggestions to match their selection
- Accommodate patrons with personal dietary preferences and restrictions while remaining professional and polite
- Design drinks for guests, serve food, and assist other servers with preparations, rearrangements, and sanitation
- Continuously utilizing computer system to process tickets, payments, and drink orders while also training staff in software
- Effectively develop new strategies to drive sales through current customer relationships and positive interactions
- Strategically work with employees to act on customer feedback and resolve complaints for guests in a timely manner
- Communicate effectively with customers, co-workers, and management to create a safe and enjoyable work environment
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Restocked beer and liquor regularly and after special events.
Bartender/Server Assistant
Bottoms Up Sports Bar & Grill
Stanton
10.2017 - 12.2023
- Planned and coordinated special events to boost customer numbers and profits.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted frequent visitors by name and explained new promotions.
Education
Medical Billing and Coding Certificate -
Azusa Adult School
Azusa, CA01.2024
High School Diploma -
01.2013
Skills
Attention to detail
Great Customer Service
Upselling
Timeline
Medical Biller
Independent Physician Billing
02.2024 - Current
Lead Bar Tender
Keg Sluggers Sports Bar
08.2020 - 03.2025
Bartender/Server Assistant
Bottoms Up Sports Bar & Grill
10.2017 - 12.2023
Medical Billing and Coding Certificate -
Azusa Adult School