Jesse Vriend
Toronto
Summary
Sales and admin by day, all-around nerd by night. A people-person with a passion for perfecting procedure. Keeping my team happy and motivated keeps me happy and motivated.
Overview
6
6
years of professional experience
Work History
Sales Administrator
Residential Development Services
10.2023 - Current
- Residential Development Services is a brokerage which sells pre-construction condos in the GTA
- Managed relationships with customers
- Drafted call campaign scripts, e-blasts, and generate engagement reports
- Built rapport with potential clients both remotely and at in-person events, determine their level of interest and financial qualification, and get them into the sales office
- Made notes on 5000+ leads
- Trained several other Customer Relationship Specialists to fill the same role
- Mediated communications between the RDS team, customers across various condo developments, and lawyers
- Share appropriate information, manage expectations, process payments and legal requests, draft legal documents from templates, and handle signing via DocuSign
- Performed audits of payment records and legal documents, ensuring consistency across platforms, including proprietary recordkeeping software, Google Drive, and Sharepoint
- Coordinated, facilitated, and boosted numbers for large sales events, including events with 500+ attendees
Front Desk Administrator
Code Ninjas Leaside
04.2023 - 10.2023
- Code Ninjas teaches children from ages 5-15 how to code in fun, friendly, but rigorous environment
- Oversaw all customer service responsibilities for centre, including sales, intaking new clients, handling complaints, and scheduling
- Used CRM software (LineLeader, MyStudio), Outlook, Google Sheets, Google Drive, Google Surveys, and Listen360 (customer review platform)
- Used Canva for graphic design and MailChimp for email campaigns
- Assisted in constructing centre's email newsletter
- Edited, updated, and developed new email templates to facilitate faster and more consistent customer service
Front Desk Administrator
Oxford Learning Richmond Hill
08.2022 - 04.2023
- Oxford Learning is a remedial tutoring service for children of all ages and levels of ability
- Oversaw all customer service responsibilities, including sales, intaking new clients, handling complaints and scheduling
- Used Oxford's CRM software and Google Workspace
- Delivered training and performance reviews for staff and consistently prompted staff for timesheets and reports
- Reorganized entire filing system to improve workflow, including both client records and collateral
Executive Assistant
Philosophy Association
09.2021 - 08.2022
- Took and filed minutes for monthly Zoom association meetings, exporting actionable items from these minutes into project management system on Microsoft SharePoint
Teaching Assistant
University of Guelph
09.2020 - 04.2022
- Provided administrative support to the instructors of several undergraduate courses with 40+ students per section
- Fielded inquiries from students about course mechanics and content
- Provided students proofreading and detailed feedback on their work
- Designed and lead interactive workshop-style seminars on course material
Fundraising Team Lead
Envision Fundraising Inc.
05.2018 - 08.2019
- Developed pitch strategies to raise funds for March of Dimes Canada
- Mentored and directed a small team of street fundraisers
- Engaged with the public face-to-face and generated on average two monthly donation subscriptions per day
Education
Master's degree - Philosophy
University of Guelph
Guelph, ON09.2022
BA (Hons.) - Philosophy
Queen's University
Kingston, ON06.2020
High school diploma or GED -
Riverdale Collegiate Institute
Toronto, ON06.2016
Skills
- Microsoft Office, Outlook, SharePoint, Copilot
- Google Suite
- DocuSign
- CRM software (MyStudio, LineLeader, proprietary)
- Canva for social media marketing
- MailChimp for email marketing
- Sales team leadership
- Training performance reviews
- Discrete communication
- Conflict resolution
- High level writing and copyediting
- Record management
Timeline
Sales Administrator
Residential Development Services
10.2023 - Current
Front Desk Administrator
Code Ninjas Leaside
04.2023 - 10.2023
Front Desk Administrator
Oxford Learning Richmond Hill
08.2022 - 04.2023
Executive Assistant
Philosophy Association
09.2021 - 08.2022
Teaching Assistant
University of Guelph
09.2020 - 04.2022
Fundraising Team Lead
Envision Fundraising Inc.
05.2018 - 08.2019
Master's degree - Philosophy
University of Guelph
BA (Hons.) - Philosophy
Queen's University
High school diploma or GED -
Riverdale Collegiate Institute
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