Jesse Thorpe
Redwater,Alberta
Summary
Dynamic professional with a proven track record in customer satisfaction and team collaboration, notably at Remedy Office Services. Expert in GPS and route planning, alongside a strong ability to foster positive customer interactions. Enhanced company profitability and operational efficiency through innovative solutions and a commitment to excellence. Possesses a valid driver's license and excels in safe driving and time management.
Overview
24
24
years of professional experience
Work History
Delivery Driver/Field Installation Technician
Remedy Office Services
02.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Landscape Gardener
Greenwise Landscaping Servises
02.2000 - Current
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Improved plant health and growth with thorough soil preparation, fertilization, and irrigation techniques.
- Raised property values for clients by implementing attractive landscaping designs that enhanced curb appeal.
- Minimized weed proliferation in landscaped areas through vigilant monitoring, manual removal, or targeted herbicide applications as needed.
- Optimized outdoor spaces for functionality and visual appeal, incorporating elements such as walkways, patios, and water features.
- Maintained a safe working environment by adhering to industry safety standards and conducting regular equipment inspections.
- Enhanced landscape aesthetics by designing and implementing creative garden layouts.
Business Owner
Side Track Enterprises Ltd
02.2017 - 12.2023
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Service Technician
Londonderry Chrysler
09.2007 - 02.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Education
Journeyman Automotive Service Technician -
NAIT
Edmonton 06.2011
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Safe Driving
- Time management skills
- Clean Driving Record
- GPS and route planning
Languages
English
Native or Bilingual
Timeline
Delivery Driver/Field Installation Technician
Remedy Office Services
02.2020 - Current
Business Owner
Side Track Enterprises Ltd
02.2017 - 12.2023
Service Technician
Londonderry Chrysler
09.2007 - 02.2017
Landscape Gardener
Greenwise Landscaping Servises
02.2000 - Current
Journeyman Automotive Service Technician -
NAIT
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