Jesse Prout
Pine Grove
Summary
Professional in customer experience management, bringing valuable expertise in elevating service standards and fostering customer loyalty. Known for strong focus on team collaboration and driving impactful results. Reliable and adaptable, with comprehensive skills in relationship management and strategic planning.
Overview
20
20
years of professional experience
Work History
Service Manager
Rammco Services
07.2023 - Current
- Led service team to enhance customer satisfaction and operational efficiency
- Collaborated with cross-functional teams to streamline service operations and resolve issues
- Established performance metrics to evaluate staff effectiveness and drive continuous improvement.
- Developed training programs to improve staff performance and service delivery
- Implemented process improvements that reduced response times and increased service quality and efficiency
- Managed inventory systems to ensure availability of essential products
Assistant Manager
Lowe's
08.2018 - 07.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Resolved customer inquiries and complaints requiring management-level escalation
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Planned and led team and one-on-one meetings to review business results and communicate new and ongoing priorities and drive performance improvement
- Coordinated daily operations to enhance workflow efficiency and optimize resource allocation.
Sales Desk Manager
HD Supply
04.2017 - 07.2018
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
Counter Sales Representative
Slakey Brothers
01.2014 - 03.2017
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
Store Manager
Dimple Records
05.2005 - 12.2013
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
Some College (No Degree) - Animation
Collins College
Some College (No Degree) - Art Studies
Merritt College
Oakland, CASkills
- Conflict resolution
- Analytical problem solving
- Team Leadership
- Employee Coaching and Motivation
- Calm Under Pressure
- Negotiation and Conflict Resolution
- Client relationship management
- P&L Oversight
- Inter-Department Collaboration
- Positive attitude
Timeline
Service Manager
Rammco Services
07.2023 - Current
Assistant Manager
Lowe's
08.2018 - 07.2023
Sales Desk Manager
HD Supply
04.2017 - 07.2018
Counter Sales Representative
Slakey Brothers
01.2014 - 03.2017
Store Manager
Dimple Records
05.2005 - 12.2013
Some College (No Degree) - Art Studies
Merritt College
Some College (No Degree) - Animation
Collins College
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