Jesse Pollock
Fergus,ON
Summary
Dynamic leader and innovator with a proven track record at HeatSweep and Velocity EHS, specializing in software implementation and customer service excellence. Mastered process improvements, leading to significant productivity boosts and customer satisfaction. Skilled in MSSQL and fostering team collaboration, consistently delivering projects that exceed expectations.
Overview
21
21
years of professional experience
Work History
Owner/Operator
HeatSweep
05.2024 - Current
- Launched and manage HeatSweep, offering power washing, landscaping, and handyman services.
- Handle all business operations, including client relations, marketing, and financial management.
- Ensure service excellence and customer satisfaction, resulting in repeat business.
- Built online presence and marketing campaign.
Software Implementation Specialist
Velocity EHS
01.2022 - 03.2024
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Reduced software implementation timeframes by effectively managing project timelines and resources.
- Ensured data integrity by conducting rigorous data validation checks throughout the entire implementation process.
- Led regular status updates with stakeholders to report progress on software implementations, ensuring transparency and alignment across teams.
Implementation & Support Specialist
Risolv IT Solutions
01.2016 - 07.2021
- Provided ongoing support to clients through regular follow-up calls and email communications, addressing any concerns or questions promptly.
- Standardized knowledge bases, SOPs, and end-user documentation, improving client support efficiency
- Led change management initiatives, ensuring seamless adoption of new software solutions.
- Contributed to product improvements by providing valuable feedback on software functionality and user experience.
Training Supervisor
Purolator Courier
10.2003 - 08.2011
- Conducted comprehensive training on WHMIS, Health & Safety, and Dangerous Goods Handling.
- Developed instructional materials, tests, and training scenarios.
- Supervised an afternoon shift team of 15-20 employees, ensuring operational success.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Updated employees with latest policies, procedures and compliance standards.
Education
Diploma - Software Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None06-2014
Skills
- Software Implementation & Support: System configuration, deployment, client onboarding
- Data Analysis & Management: MSSQL, SSRS, Excel (Advanced), Large dataset handling
- Business Process Improvement: Workflow automation, process documentation, change management
- Tool Development: JavaScript, Custom PDF Data Submission Tools
- Customer Service & Training: Technical support, end-user training, documentation
- Compliance & Reporting: Emissions Quantification (Scope 1, 2, 3), Regulatory compliance (IEA, EPA, DEFRA, ISO)
- Expertise in software implementation, data management, business process improvement, tool development, customer service, and regulatory compliance across various industries
- Software Implementation & Support: System configuration, deployment, client onboarding
- Data Analysis & Management: MSSQL, SSRS, Excel (Advanced), Large dataset handling
- Business Process Improvement: Workflow automation, process documentation, change management
- Tool Development: JavaScript, Custom PDF Data Submission Tools
- Customer Service & Training: Technical support, end-user training, documentation
- Compliance & Reporting: Emissions Quantification (Scope 1, 2, 3), Regulatory compliance (IEA, EPA, DEFRA, ISO)
Languages
English
Native or Bilingual
Timeline
Owner/Operator
HeatSweep
05.2024 - Current
Software Implementation Specialist
Velocity EHS
01.2022 - 03.2024
Implementation & Support Specialist
Risolv IT Solutions
01.2016 - 07.2021
Training Supervisor
Purolator Courier
10.2003 - 08.2011
Diploma - Software Engineering
Conestoga College Institute of Technology And Advanced Learning
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