Jesse Peck
Apple Valley
Summary
Dynamic Custom Automotive Painter with a proven track record at Xrated Garage, excelling in quality inspection and safety compliance. Recognized for enhancing customer satisfaction through effective conflict resolution and team collaboration. Skilled in project management, I consistently deliver flawless finishes while training staff to elevate service standards.
Overview
21
21
years of professional experience
Work History
Custom Automotive Painter
Xrated Garage
Apple Valley
09.2004 - Current
- Prepared vehicles for painting by removing rust, dirt, grease, and wax to ensure surface quality.
- Mixed paints according to color codes to achieve desired finishes.
- Repaired minor imperfections using putty knife, sandpaper, and steel wool for a flawless finish.
- Applied primers and top coats with spray guns to enhance durability against weathering.
- Inspected completed work for quality assurance before releasing vehicles back into service.
- Followed safety procedures while handling hazardous chemicals to maintain workplace safety.
- Maintained cleanliness of work area and disposed of hazardous materials properly during the process.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Maintained accurate records of customer interactions for future reference.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Recruited qualified personnel when needed for open positions within the department.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Implemented programs designed to increase employee engagement within the team.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Monitored phone calls to provide feedback and coaching.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Answered phone calls and responded to questions and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
High School Diploma -
Serrano High School
Phelan, CA06-2000
Skills
- Quality inspection
- Safety compliance
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Project management
- Leadership qualities
- Record keeping
- Employee training
Timeline
Custom Automotive Painter
Xrated Garage
09.2004 - Current
High School Diploma -
Serrano High School
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