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Adept IT Specialist with a proven track record at the US ARMY, enhancing system efficiency and user satisfaction through strategic IT infrastructure upgrades and robust cybersecurity measures. Skilled in network administration and excelling in customer service, successfully implemented cost-saving strategies, reducing IT expenses by 20%. Strong analytical thinking and proactive problem-solving ensure optimal system performance and reliability.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Dynamic IT Specialist with a proven track record at Churrascos Corp, excelling in cybersecurity and system troubleshooting. Expert in automating processes with Python, enhancing efficiency while delivering exceptional customer service. Developed robust security protocols, ensuring asset protection and seamless operations across diverse environments. Committed to driving innovation and excellence in IT solutions.

A highly competent and organized Operations Manager/Systems Engineer/Technical Team Lead with experience of Cloud, On-Premises Server & Network Infrastructure, installation, administration & compliance. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Planning, organizing, directing, controlling and coordinating quality accredited ICT Operations. Accountable for day-to-day operations of resourcing, scheduling, prioritization and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budget. Extensive knowledge of Cloud, Microsoft Server, System Monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues and external clients.
As IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.
Experienced with IT infrastructure and support. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Knowledge of network security protocols and systems management best practices.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Dynamic IT Specialist with the US Army, skilled in network security and troubleshooting. Successfully maintained server operations and enhanced user support through clear communication and effective problem-solving. Proven ability to lead teams and coordinate efforts, ensuring seamless IT service management and data recovery. Committed to optimizing network performance and user satisfaction.

Having a unique combination of experience in Information Technology and Software Development, coupled with being certified in Cybersecurity by two of the world's leading platforms in this field such as ISC2 and CompTIA, has provided me with a deep understanding of threats and vulnerabilities in digital environments, preparing me to effectively identify, mitigate, and respond to security risks.

Jesse Murillo

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IT Specialist

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Some College (No Degree) - Information Technology

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IT Specialist

Manager

Some College (No Degree) - Information Technology

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