Sarah Melo-Ferrate
Toronto,ON
Summary
I am eager to enhance my customer service skills,communication skills and learning skills in offering outstanding to a variety of customers am willing to develop and learn new skills. I know that I can be a great asset to your company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Merchandise Associate
Shoppers Drug Mart
Vaughan, ON
12.2023 - Current
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Assisted customers in locating desired items and provided advice on product features.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Processed incoming shipments quickly and accurately, ensuring all products were correctly labeled, priced, and stocked on shelves.
Dispatcher/Receptionist
Abrams Towing
Toronto, ON
10.2023 - 11.2024
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Retail Sales Associate
Rexall
Vaughan, ON
07.2021 - 10.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Collected money for games and provided customers with tokens, tickets and correct change.
Education
High School Diploma -
Monsignor Fraser College - Norfinch Campus
Toronto, ON06.2022
Skills
- Cash register operation
- Money Transfer Systems
- Teamwork
- Team building
- brand promoting
- Communication
- Leadership
- Problem solving
- Time management
- Customer Relations
- Database Management
- Schedule Management
Certification
- WHIMIS -2022
Timeline
Merchandise Associate
Shoppers Drug Mart
12.2023 - Current
Dispatcher/Receptionist
Abrams Towing
10.2023 - 11.2024
Retail Sales Associate
Rexall
07.2021 - 10.2022
High School Diploma -
Monsignor Fraser College - Norfinch Campus
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