Jesse MacLellan
Sydney,Nova Scotia
Summary
Dynamic and fully bilingual Front Desk Receptionist with a proven track record at Macleod’s Beach & Campsite. Excels in customer service and time management, ensuring seamless guest experiences. Recognized for effectively resolving customer concerns and maintaining an organized front desk, contributing to a welcoming atmosphere and enhancing guest satisfaction.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Macleod’s Beach & Campsite
Inverness, NS
06.2023 - 08.2024
- Greet guests upon arrival with a warm and professional demeanor
- Check guests in and out, manage reservations, and handle cancellations
- Answer phone calls and respond to emails and inquiries about the campsite
- Process payments and issue receipts
- Provide information about the campground, local attractions, activities, and rules
- Handle customer complaints or concerns with patience and professionalism
- Keep the front desk area clean, organized, and stocked with brochures or materials
- Monitor and update the reservation system
- Collaborate with housekeeping and maintenance staff to ensure timely turnover of campsites or cabins
- Assist with retail sales of campground merchandise or basic supplies if applicable
Education
High School Diploma - Highest Honours
Riverview Rural High School
Coxheath, NS06.2027
Skills
- Fully bilingual in Canada's two official languages
- Customer service
- Attention to detail
- Time management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Front Desk Receptionist
Macleod’s Beach & Campsite
06.2023 - 08.2024
High School Diploma - Highest Honours
Riverview Rural High School