Jesse Lopez
Fontana,CA
Summary
To obtain a position that will utilize skills in computer, customer service, and communications. In addition will provide opportunity for growth and advancement as well as further education. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
08.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Explained beverage preparation and offered samples to help customers choose ideal items
- Customized training strategies based on individual barista knowledge, experience and strengths
- Taught proper procedures and strategies for success to new employees
Lab and Field Technician
Pyramid Testing
01.2018 - 09.2021
- Report and log all specimens brought in by the company drivers
- Store all samples in a cure room
- In charge of coring concrete panels and identify them by its log numbers
- Log and test rebar on a bend and tensil machine
- Perform several on site testing such as pull tests , on site coring, push test, and concrete cutting
- Also a driver if necessary.
- Communicated with customers to provide updates, gather information and resolve issues
- Collaborated with other field technicians to resolve complex technical issues
Team Member, •Electronics Retail, •Cashier
Target Corp
01.2017 - 01.2018
- Stocking shelves/ Merch
- Protect
- Assist with guest services returns
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Built relationships with customers to encourage repeat business
Education
Some College (No Degree) - Information Technology
Arizona State University
Tempe, AZHigh School Diploma -
Dr. Olga Mohan High School
Los Angeles, CA06.2016
Skills
- Excellent communication and time management skills
- Years of catering and retail experience
- Functions well under pressure
- Team player
- TECHNICAL SKILLS
- Software:
- Microsoft Word and PowerPoint
- Platforms: Windows, Apple
- Deep knowledge on modern day electronics
- Team Player
- Quality Control Guidelines
- Sales Expertise
Languages
Spanish
Professional Working
Timeline
Barista Trainer
Starbucks
08.2021 - Current
Lab and Field Technician
Pyramid Testing
01.2018 - 09.2021
Team Member, •Electronics Retail, •Cashier
Target Corp
01.2017 - 01.2018
Some College (No Degree) - Information Technology
Arizona State University
High School Diploma -
Dr. Olga Mohan High School
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