Jesse Irwin
Calgary
Summary
I am an accomplished server with over 25 years experience in the food and beverage
industry. I am looking for a part or full time position within a professional establishment that caters to experienced servers and a high volume atmosphere.
Overview
5
5
years of post-secondary education
25
25
years of professional experience
Work History
Customer Service Representative
Vegan Street
Calgary
10.2022 - Current
- Provided exceptional customer service in a fast-paced vegan restaurant environment.
- Managed door and seating while providing a welcoming atmosphere for guests.
- Assisted in training new staff on menu items and service protocols.
- Bartender and shift leader roles including key holder responsibilities and locking up.
Customer Service Representative
Diner Delux
Calgary
04.2014 - 07.2020
- Provided exceptional customer service in a fast-paced restaurant environment.
- Ability to consistently manage an 8 to 10 table section with ease during extremely high volume and turnover.
Customer Service Representative
The Main Dish
Calgary
01.2011 - 12.2014
- Provided exceptional customer support through phone and in-person interactions.
- Resolved customer inquiries and complaints efficiently and effectively.
- Guided customers on menu selections and restaurant promotions.
- Shift leader and managerial duties including scheduling and ordering all stock and product for restaurant.
- Barista and bartender roles.
Customer Service Representative
Original Joes
Calgary
01.2006 - 12.2011
- Provided exceptional customer service in a high volume, fast paced environment.
- Resolved customer inquiries and complaints efficiently and effectively.
- Guided customers on menu selections and restaurant promotions.
- Shift leadership roles.
Customer Service Representative
The Glencoe Club
Calgary
01.2002 - 12.2006
- Delivered exceptional service to guests during large-scale banquet events.
- Set up and arranged dining areas for various banquet functions.
- Assisted in food preparation and presentation for buffet-style services.
- Coordinated with kitchen staff to ensure timely meal service and quality standards.
- Maintained cleanliness and organization of dining and service areas throughout events.
Education
Registered Holistic Nutritional Consultant - Natural Nutrition
Canadian School of Natural Nutrition
Calgary, AB 01.2009 - 12.2011
Photography
Southern Alberta Institute of Technology
Calgary, AB 01.2009 - 12.2009
English And Academic Writing
Mount Royal College
Calgary, AB 01.2005 - 12.2005
Henry Wisewood
Calgary, ABSkills
- I have been in the customer service industry as a server/bartender for over 25 years
- I have worked in many different atmospheres from pubs to fine dining Allowing me to build a wide range of skills and abilities
- My verbal communication skills are excellent
- I am a very caring, positive and energetic person
- I flourish in a fast paced, high pressure atmosphere
- I am hard working, reliable, punctual and responsible
- I have experience on the floor, behind the bar and have been trusted as a key holder
- I get along well with others and thrive in a group setting
Volunteering
- AARCS (Calgary) - Fostered houseless dogs while they were being relocated to a permanent home.
- Las Animas Dog Rescue (Puerto Vallarta) - Lived full time at a shelter looking after 40+ animals and assisted with the spay and neuter program.
Timeline
Customer Service Representative
Vegan Street
10.2022 - Current
Customer Service Representative
Diner Delux
04.2014 - 07.2020
Customer Service Representative
The Main Dish
01.2011 - 12.2014
Registered Holistic Nutritional Consultant - Natural Nutrition
Canadian School of Natural Nutrition
01.2009 - 12.2011
Photography
Southern Alberta Institute of Technology
01.2009 - 12.2009
Customer Service Representative
Original Joes
01.2006 - 12.2011
English And Academic Writing
Mount Royal College
01.2005 - 12.2005
Customer Service Representative
The Glencoe Club
01.2002 - 12.2006
Henry Wisewood