JESSE HUCKSTEP
Oshawa
Summary
Social Service Worker student with a strong foundation in customer relations. Proficient in Google Sheets, Docs, and Calendar. Excellent administrative and scheduling skills. Demonstrated success in conflict resolution and supporting clients in making positive behavioral changes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arctic Hot Tubs
04.2021 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Managed timely and effective replacement of damaged or missing products.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
Veterinary Assistant/Receptionist
Herongate Animal Hospital
08.2020 - 03.2021
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Tracking of inventory and expiry of medications and food.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Assisting with scheduling and client relations
Veterinary Assistant
King Hopkins Veterinary Hospital
07.2019 - 08.2020
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Processed financial transactions for clients.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and monitoring patient vitals.
Education
Diploma - Social Service Worker
Durham College
Oshawa, ON08-2029
Certificate - General Arts & Sciences, Pre-Health
Durham College
Oshawa, ON05.2015
Certificate - Animal Care
Durham College
Whitby, ON05.2014
Skills
- Client relations
- Account updating
- Scheduling
- Medical Terminology
- Cleaning & Sanitation
- Complaint resolution
- Reception support
- ADHD treatment
- Confidential documentation and recordkeeping
Hobbies and Interests
- Volunteer Work
- President of DC/OUIT Film Club 2014-2015
Timeline
Customer Service Representative
Arctic Hot Tubs
04.2021 - Current
Veterinary Assistant/Receptionist
Herongate Animal Hospital
08.2020 - 03.2021
Veterinary Assistant
King Hopkins Veterinary Hospital
07.2019 - 08.2020
Certificate - General Arts & Sciences, Pre-Health
Durham College
Certificate - Animal Care
Durham College
Diploma - Social Service Worker
Durham College
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