Jesse Hill
Toronto,ON
Summary
A results-driven Project Manager with a rich 10-year track record, in web, software, and mobile app development across diverse environments, including marketing agencies and direct-to-client services. Adept at analytics, team leadership, and client satisfaction with a background in retail banking and operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager / Business Owner
Plug 'N Play Consultants
Toronto, ON
09.2023 - Current
- Orchestrated successful initiatives in team coordination, project oversight, and the establishment of Project Management Offices (PMOs) in both functional and advisory capacities, leading to streamlined operations and heightened project outcomes
- Played a pivotal role in innovative SaaS custom software development projects, delivering tailored solutions to clients
- Led initiatives that significantly improved team coordination, streamlined project delivery, and ultimately elevated client satisfaction levels
- Successfully managed a diverse range of WordPress projects, spanning small plugin development, website fixes, and full website builds in ecommerce, educational, and other domains
- Oversaw program compliance with requirements, schedule and budget.
- Managed external client and business partner relationships.
- Generated and delivered reports, program review presentations and other program status updates.
- Created tactical relationships with teams to propel projects and attain results.
Project Manager
Bounteous
Toronto, ON
05.2022 - 09.2023
- Spearheaded a wide range of projects for prominent North American brands, including SaaS, ecommerce, marketing, mobile app development, and CMS-driven web development
- Achieved successful development of secure websites for esteemed government clients, implementation of GA4 upgrades, and strategic enhancement of SEO strategies for entertainment and gaming giants
- Proficient in agile management methodologies such as Disciplined Agile, Kanban, and Scrum
- Leveraged Scrum Master roles to oversee the execution of large-scale projects
- Consistently identified growth opportunities, expanded project scopes, and ensured client satisfaction through excellent service
- Developed SoPs, for training and mentoring of other PM's.
Digital Project Manager
National PR
Toronto, ON
04.2022 - 11.2022
- Collaborated closely with the Technology Director to establish comprehensive policies and procedures for a compact development team within an agency setting
- Successfully revitalized two stalled clinical trial portal projects, converting to agile and optimizing project scope ensuring the predictable delivery of project features within WordPress CMS, such as a learning center
- Spearheaded the adoption of Agile Scrum methodology and actively served as a Scrum Master for large and small concurrent projects
- Led a substantial SaaS project for a major pharmaceutical firm, utilizing WordPress, custom plugins, and AWS hosting.
- Managed project stakeholders, identified and documented requirements, and developed project plans.
- Developed scope of work document and leveraged agile management to track timelines and deliverables.
Project Manager & Co-Founder
ClickDuo
Toronto, ON
04.2020 - 05.2022
- Worked with local businesses to access pandemic digital transformation grants to assist with website development initiatives giving them an online presence
- Partnered with the City of Toronto and Shopify to develop and implement ecommerce solutions to pandemic effected businesses
- Coordinated the development of corporate sites, client websites, and a Yellow Pages-inspired mobile app geared to the marketing of small businesses
- Introduced Agile methodology for internal development projects, streamlining workflows and enhancing project efficiency
- Leveraged a diverse set of tools, including SaaS solutions and custom code development
- Played a pivotal role in standardizing operating procedures and guidelines
- Contributed to content creation by authoring website copy and blog articles for both the company's web presence and client sites.
- Led meetings with internal team members, consultants and contractors.
Project Manager / Business Analyst
Clickzoom
Toronto, ON
04.2015 - 04.2020
- Provided strong leadership to the development team, guiding them through a diverse array of projects
- Repaired and built upon client relations, leading to company growth and improved company image
- Managed client web portals for a prominent medical marketing agency
- Implemented JIRA Service Desk, improving task management and client response times
- Instituted standard operating procedures for documenting project scope, estimating budgets, and preparing proposals, streamlining procedures, and increasing profitability.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout development.
Associate
Bank of Montreal Capital Markets
Toronto, ON
10.2008 - 04.2015
- Orchestrated a substantial transformation of options accounts for international financial institutions, driving client base expansion from 6 to an impressive 40+
- Implemented highly effective client communication strategies, enhancing engagement and satisfaction
- Conducted comprehensive account analyses, addressing intricate issues, with a notable achievement in resolving a decade-old multi-account margin discrepancy
- Demonstrated expertise in tackling complex financial matters and ensuring data accuracy
- Played a pivotal role in facilitating seamless communication between high-value clients and the trading floor, overseeing cross-departmental coordination efforts to expedite issue resolution and enhance client support and relationship management
- Pioneered the development of a web-based client portal, defining project scope, collaborating closely with development teams, and ensuring rigorous adherence to functionality and quality assurance standards
- This innovation improved client access and convenience, streamlining internal processes and highlighting a commitment to technological advancement and operational efficiency.
Education
Scrum Master certification -
Scrum Alliance
03.2023
Canadian Operations Course -
Canadian Securities Institute
01.2003
Skills
- Agile & Waterfall Methodologies
- Scrum
- Kanban
- Project Management
- Technical Documentation
- User Story Mapping
- Technical Requirements Analysis
- Conflict Resolution
- Budget Management
- Change Management
- Stakeholder Communications
- Operations Management
- Resource Management
- Team Development
- Program performance analysis
- Financial Leadership
Certification
- Certified ScrumMaster (CSM), Scrum Alliance, 03/01/23, 03/01/25
- Canadian Operations Course Certificate (COC), Canadian Securities Institute, 05/01/03
Personal Information
Title: CSM
Timeline
Program Manager / Business Owner
Plug 'N Play Consultants
09.2023 - Current
Project Manager
Bounteous
05.2022 - 09.2023
Digital Project Manager
National PR
04.2022 - 11.2022
Project Manager & Co-Founder
ClickDuo
04.2020 - 05.2022
Project Manager / Business Analyst
Clickzoom
04.2015 - 04.2020
Associate
Bank of Montreal Capital Markets
10.2008 - 04.2015
Scrum Master certification -
Scrum Alliance
Canadian Operations Course -
Canadian Securities Institute
- Certified ScrumMaster (CSM), Scrum Alliance, 03/01/23, 03/01/25
- Canadian Operations Course Certificate (COC), Canadian Securities Institute, 05/01/03
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