Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jesse Harding

Calgary,Canada

Summary

Operationally-focused professional with extensive experience in overseeing multiple retail units. Known for optimizing processes and elevating team performance to achieve business goals. Promotes collaborative culture and adapts seamlessly to evolving business needs, ensuring consistent results.

Overview

19
19
years of professional experience

Work History

Personal Flight Concierge

AirSprint Private Aviation
07.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Owner/Multi-Unit Manager

Nomad Boys Travel
09.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Customer Service Lead

Westjet
04.2022 - 08.2023


  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.

Multi Unit Manager (District Manager)

Telus Mobility (TRL-TELUS)
04.2021 - 11.2022
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Spearheaded regional expansion efforts, opening new locations on time and within budgetary constraints.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
  • Collaborated with cross-functional teams to drive continuous improvement initiatives throughout all locations.

Store Manager

Koodo Mobile (TRL-TELUS)
12.2018 - 04.2021


  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Multi Unit Manager (District Manager)

McDonalds
11.2006 - 01.2018


  • Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
  • Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
  • Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
  • Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
  • Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations.
  • Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

High School Diploma -

Heritage Park Secondary School
Mission, BC
06-2009

BBA - Business

University of Chicago
Chicago, IL
05-2012

Skills

  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Team player mentality
  • Training and mentoring
  • Superior organization
  • Multitasking and organization

Languages

English
Native or Bilingual

Timeline

Personal Flight Concierge

AirSprint Private Aviation
07.2024 - Current

Owner/Multi-Unit Manager

Nomad Boys Travel
09.2023 - Current

Customer Service Lead

Westjet
04.2022 - 08.2023

Multi Unit Manager (District Manager)

Telus Mobility (TRL-TELUS)
04.2021 - 11.2022

Store Manager

Koodo Mobile (TRL-TELUS)
12.2018 - 04.2021

Multi Unit Manager (District Manager)

McDonalds
11.2006 - 01.2018

High School Diploma -

Heritage Park Secondary School

BBA - Business

University of Chicago

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Jesse Harding