Jesse Guram
Cyber Security
Ottawa,ON
Summary
- Effective Junior Analyst committed to learning, developing skills in Cyber Security and team contribution. Self-directed and energetic with superior performance in collaborative environments working independently and collaborating with others on projects.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Junior Cyber Security Analyst [IT-02]
Treasury Board Secretariat
03.2024 - Current
- Performed regular reviews of user access rights, maintained a updated database containing these reviews.
- Assisted in post-implementation support activities, ensuring a seamless transition from legacy systems to new platforms while minimizing adverse impacts on end-users and overall business operations.
- Reduced incidents resolution time by creating custom scripts to automate routine tasks and improve overall service delivery.
- Optimized performance of existing applications through continuous monitoring, identifying bottlenecks, and applying necessary patches or updates.
- Enhanced team performance through effective communication with colleagues and management, fostering a positive work environment.
- Managed the team inbox inventory effectively by routinely conducting triaging, identifying discrepancies, and reporting findings to management for resolution.
Taproom Bartender
Stray Dog Brewing Company
08.2022 - Current
- Smart serve certification obtained
- Independently managing events on behalf of Stray Dog, in and out of house
- Responsible for sales as well as caning and packaging
- Solely responsible for opening and closing of the building
- When closing responsible for counting cash
Enterprise Architecture Student
Treasury Board Secretariat
09.2023 - 03.2024
- Improved UI design capabilities by creating layouts for web pages that are beneficial to users with access
- Create PowerPoint documents to store departmental architecture information
- Organization of documents, webpages, and meeting files
Educational Assistant
OCDSB
04.2023 - 06.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supported student learning objectives through personalized and small group assistance.
Cyber Security Student
Natural Resources Canada
08.2022 - 03.2023
- Extensive research regarding policy regulations in the department
- Worked under the supervision of the Chief Information Officer & Security Branch
- Analyzed multiple codes via XML/HTML
Customer Support Representative
Solink Cloud Video Surveillance
01.2021 - 08.2022
- Interact with customers to discuss issues that are being received on the backend, and deal with these issues by troubleshooting
- Oral communication skills are sharpened by daily discussions with customers regarding information about our product
- Positive impact on scripting performance due to working in Windows, Mac, and Linux operating systems
Cashier/Customer Service
Loblaws Companies
05.2019 - 01.2021
- Daily problems include customers requiring assistance to find something
- Following a discussion with the customer, directions are provided to find this item
- Certain oral communication skills are needed depending on the language the customer speaks
- Positive impact on oral communication skills, as well as a gain in product knowledge with further understanding of target customers
- Responsible for handling and counting money
Basketball Referee
Gloucester Cumberland Basketball Association
10.2014 - 05.2019
- Situations that arose include when parents/fans become vocal towards the Referees in a rude manner
- Oral skills alongside knowledge of rules were used to have strict discussions providing detailed explanations of any issue they may have
- Results of these situations would be a gain in communication skills and knowledge of the game
Education
Bachelor of Computer Science Honours - Computer Science And Cyber Security
Carleton University
Ottawa, None 05.2001 -
Skills
- Developed strong oral communication, customer service, and collaboration skills
- Able to work on tasks while staying organized with minimal supervision
- Capable of quickly understanding how systems are used to provide efficient customer support
- Demonstrates great independent work
- Knowledge of programming languages such as Python, Java, HTML, JavaScript, C, C, and SQL
- Experience using ticketing systems such as Jira and Zendesk
- Capability to program in Windows, Mac, and Linux operating systems
- Proficient in the field of cyber security
- Experience using ServiceNow ITSM tool, ServiceNow Automated Test Framework, and Servicenow Development, User Acceptance Testing [UAT], and Production platforms
- Great knowledge of Microsoft Outlook, Email management and Triaging techniques
- Holds Reliability Clearance
- Holds Secret Security Clearance
- Holds Smart Serve Certification
- Experience using Wireshark software to complete Networking labs at Carleton University
Timeline
Junior Cyber Security Analyst [IT-02]
Treasury Board Secretariat
03.2024 - Current
Enterprise Architecture Student
Treasury Board Secretariat
09.2023 - 03.2024
Educational Assistant
OCDSB
04.2023 - 06.2023
Taproom Bartender
Stray Dog Brewing Company
08.2022 - Current
Cyber Security Student
Natural Resources Canada
08.2022 - 03.2023
Customer Support Representative
Solink Cloud Video Surveillance
01.2021 - 08.2022
Cashier/Customer Service
Loblaws Companies
05.2019 - 01.2021
Basketball Referee
Gloucester Cumberland Basketball Association
10.2014 - 05.2019
Bachelor of Computer Science Honours - Computer Science And Cyber Security
Carleton University
05.2001 -
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