Jesse Gleeson
Calgary,AB
Summary
Entrepreneur with exceptional people skills and a proven track record in operational workflows, as well as customer service over the last 17 years. Attentive learner, who takes criticism well, with solution based problem solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner/Operator
Sunday Shop
06.2021 - Current
- Established operational workflows to maximize efficiency and service quality.
- Manage inventory levels, and exercise proper buying by observing market trends.
- Maintain and oversee online sales, as well as updating the website, product shots, etc.
- Create and manage long-term customers, such as ongoing care of plants for clients, consultations, quotes, etc.
- Creating a long-term sense of community with all customers who walk through our doors, have now completed 35,000 sales
Manager
Source Snowboards and Skateboards
04.2009 - 05.2021
- Oversaw daily operations, ensuring efficient workflow
- Developed and implemented training programs for staff to maximize product knowledge and customer service.
- Managed 15 staff members and scheduling.
- Maintained inventory, including shipping and receiving.
- Created a sense of community between staff and customers.
Education
High School Diploma -
Sundre High School
Sundre, AB06-2008
Skills
- Exceptional people skills
- Operational workflows
- Inventory management
- Market trend analysis
- Online sales management
- Community building
- Shipping and receiving
- Product knowledge development
- Operations management
Accomplishments
-successfully started my own retail shop, did everything myself from building a business plan in the beginning, to maintaining day to day operations still today.
-successfully managed 2 different locations at previous workplace, moved up quickly in the company after meeting consistent sales goals (often in top end of performance), as well as keeping a pristine work environment.
Languages
English
Certification
-ProServe
-Harry J Friedman sales training
Interests
-plants
-arts of any kind, mainly tattoos
-the great outdoors!
-books
Timeline
Owner/Operator
Sunday Shop
06.2021 - Current
Manager
Source Snowboards and Skateboards
04.2009 - 05.2021
High School Diploma -
Sundre High School