Summary
Overview
Work History
Skills
Timeline
Generic

JESSE FERNANDEZ

Perris

Summary

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

CHIEF EXECUTIVE MERCHANT

Store 239
05.2024 - Current
  • Oversee retail store operations and store management teams to ensure
    sales goals are met and exceeded.
  • Create and maintain successful partnerships with store, regional and store
    support center associates.
  • Use our CARE model to help associates create an environment that is
    friendly, helpful, knowledgeable and effective for customers.
  • Recruit, Interview and select management team and sales associates to
    ensure store is properly staffed with maximum scheduling coverage,
    especially during peak traffic periods.
  • Train and develop a high-performing management team
  • Ensure high quality supervision training and development of sales
    associates. Create practices to decrease associate turnover.
  • Communicate performance standards and hold team members
    accountable for achieving standards. Provide regular coaching, feedback
    and performance discussions with associates.
  • Ensure brand standards, brand consistency, store presentation standards
    and operating standards are achieved/ exceeded and maintained.
  • Ensure compliance of payroll and business planning processes. Monitor,
    maintain and follow company policies; support company expectations and
    systems.

Chief Executive Merchant

Store 222
06.2019 - 05.2024
  • Oversee retail store operations and store management teams to ensure sales goals are met and exceeded.
  • Create and maintain successful partnerships with store, regional and store support center associates.
  • Use our CARE model to help associates create an environment that is friendly, helpful, knowledgeable and effective for customers.
  • Recruit, Interview and select management team and sales associates to ensure store is properly staffed with maximum scheduling coverage, especially during peak traffic periods.
  • Train and develop a high-performing management team
  • Ensure high quality supervision training and development of sales associates. Create practices to decrease associate turnover.
  • Communicate performance standards and hold team members accountable for achieving standards. Provide regular coaching, feedback and performance discussions with associates.
  • Ensure brand standards, brand consistency, store presentation standards and operating standards are achieved/ exceeded and maintained.
  • Ensure compliance of payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems.

Chief Executive Merchant

Store 155
03.2018 - 06.2019
  • Performed same responsibilities as described for the Moreno Valley store
  • Relocated from Fullerton to Moreno Valley Store

Department Manager

Store 123
06.2016 - 03.2018
  • Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
  • Engage customers and provide a quality shopping experience, and ensure store associates provide quality customer service
  • Strategically merchandize and utilize the company guidelines to outline merchandising practices.
  • Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
  • Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
  • Work as KCM or Manager on Duty as required

Assistant Department Manager

Store 123
11.2015 - 06.2016
  • Act and work in a manner that is consistent with company’s core values
  • Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
  • Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
  • Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
  • Complete all product specialist certification courses
  • Demonstrate a thorough understanding of merchandise and installation
  • Ensure the overall merchandising, pricing and organization of the department
  • Communicate standard operating procedure direction and changes to all associates in a timely manner
  • Complete the Industrial Truck (forklift) proficiency testing and certification
  • Communicate inventory needs to management
  • Direct and assist the processing of merchandise to the showroom floor
  • Validate all product placement and pricing within the department
  • Greet every customer in a helpful and courteous manner
  • Assist customers with product questions and selections
  • Process customers at check-out using the point of sale (POS) system
  • Process customer refunds and exchanges according to established guidelines
  • Present ‘how-to’ classes to customers
  • Follow established cash, check and charge card acceptance procedures
  • Answer the telephone according to accepted guidelines
  • Stock and tag merchandise displays as required

Warehouse Specialist

Store 123
10.2015 - 11.2015
  • Demonstrate and understand compliance of the company’s safety processes.
  • Work in a fast pace environment with accuracy.
  • Provide above and beyond customer service and exceed customer expectations.
  • Act and work in a manner consistent with the company’s core values.
  • Restock our show floor with product.
  • Organize merchandise to company standards to ensure customers may shop with ease.
  • Load out customers with the correct product.
  • Help customers find products as needed and answer customer questions.
  • Be available to assist in other areas of the store as needed.
  • Keep work area clean and safe.

Assistant Manager

Stater Bros.
01.2012 - 01.2015
  • Assisting Store Manager with maintaining security of all company assets
  • Supervising and maintaining all service departments
  • Maintaining real time inventory levels and pricing of all merchandise
  • All office responsibilities including bookkeeping, labor tracking, scheduling, and administration

Assistant Manager

Stater Bros.
01.2006 - 01.2012
  • Performed same responsibilities as described for the Riverside store
  • Relocated to Riverside Store

Assistant Manager

Stater Bros.
01.2001 - 01.2006
  • Performed same responsibilities as described for the Riverside store
  • Relocated to Glen Avon Store

Clerk/4th and 3rd Key Carrier

Stater Bros.
01.1996 - 01.2001
  • Stock shelves, counters or tables with merchandise
  • Set up advertising displays or arrange merchandise on counters or tables to promote sales
  • Obtain merchandise requested by customer or receive merchandise selected by customer
  • Answer customer questions concerning location, price and use of merchandise
  • Total price and tax on merchandise purchased by customer to determine bill
  • Calculate sales discount to determine price
  • Keep record of sales, prepare inventory of stock and order merchandise
  • Keep the showroom clean and orderly.

Skills

  • Organizational Growth
  • Strategic Visioning
  • Operational Excellence
  • Adaptability and Resilience

Timeline

CHIEF EXECUTIVE MERCHANT

Store 239
05.2024 - Current

Chief Executive Merchant

Store 222
06.2019 - 05.2024

Chief Executive Merchant

Store 155
03.2018 - 06.2019

Department Manager

Store 123
06.2016 - 03.2018

Assistant Department Manager

Store 123
11.2015 - 06.2016

Warehouse Specialist

Store 123
10.2015 - 11.2015

Assistant Manager

Stater Bros.
01.2012 - 01.2015

Assistant Manager

Stater Bros.
01.2006 - 01.2012

Assistant Manager

Stater Bros.
01.2001 - 01.2006

Clerk/4th and 3rd Key Carrier

Stater Bros.
01.1996 - 01.2001

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JESSE FERNANDEZ