Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Jesse Ferguson

Dorval,QC

Summary

Dynamic professional with a proven track record at FedEx Ground, excelling in workflow management and adaptability. Expert in data analysis and multitasking, I've significantly enhanced operational efficiency and customer satisfaction. My leadership in resolving complex issues and mentoring teams underscores my commitment to excellence and continuous improvement.

Overview

17
17
years of professional experience

Work History

Sr Customs Associate

Fedex Ground
Dorval, Quebec
12.2020 - Current
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Analyzed shipping information including product descriptions, quantity per package, value of goods.
  • Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
  • Monitored shipments and obtained clearance from customs and other agencies.

Operations Manager

Fedex Ground
Dorval, Quebec
02.2017 - 12.2020
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Operations Administrator

Fedex Ground
Dorval, Quebec
08.2012 - 03.2013
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided support to management during decision-making processes related to operations.
  • Resolved escalated customer complaints in accordance with established guidelines.
  • Executed administrative tasks such as filing documents, ordering supplies.

Package Handler

Fedex Ground
Dorval, Quebec
05.2008 - 05.2012
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.

Education

High School Diploma -

Beaconsfield High School
Beaconsfield, QC
06-2002

Some College (No Degree) - Automotive Mechanics

West Island Career Centre
Pierrefonds, QC

Skills

  • Workflow management
  • Data collection and analysis
  • Multitasking and organization
  • Adaptability and flexibility

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Affiliations

  • Basketball
  • Golf
  • Music
  • Motorcycles

Timeline

Sr Customs Associate

Fedex Ground
12.2020 - Current

Operations Manager

Fedex Ground
02.2017 - 12.2020

Operations Administrator

Fedex Ground
08.2012 - 03.2013

Package Handler

Fedex Ground
05.2008 - 05.2012

High School Diploma -

Beaconsfield High School

Some College (No Degree) - Automotive Mechanics

West Island Career Centre

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Jesse Ferguson