Jesse Cazares
Lake Forest,CA
Summary
Dynamic and adaptable professional with a strong background in customer service at Olive Garden. Proven ability to enhance guest experiences through effective communication and multitasking. Recognized for training new staff and maintaining high service standards, contributing to increased customer satisfaction and repeat business. Committed team player with a professional appearance.
Hospitality professional skilled in creating memorable guest experiences. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Host, Food Runner, To Go Specialist, and Cook
Olive Garden
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Customer Service
Target
10.2022 - 01.2025
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Verified patients had positive experience by providing exemplary customer service.
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Professional appearance
- Telephone reception
- Verbal and written communication
- Hospitality and accommodation
- Customer service expertise
Languages
Spanish
Professional Working
Timeline
Host, Food Runner, To Go Specialist, and Cook
Olive Garden
02.2024 - Current
Customer Service
Target
10.2022 - 01.2025
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